Hotel Katerina - Maintenance Manager

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:
Competitive pay and performance-based incentives
 Medical, dental, and vision coverage for peace of mind
 401(k) with profit sharing to invest in your future
 Generous paid time off so you can recharge
 Exclusive discounts at our properties—because you deserve great getaways, too!
 Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Maintenance Manager at one of Oxford’s boutique-style or luxury hotels is responsible for overseeing and actively participating in the daily maintenance and facility operations of the hotel, ensuring a safe, comfortable, and well-maintained environment for both guests and team members. This role includes hands-on troubleshooting and repairs, as well as leading the Maintenance Team in delivering consistent, high-quality results that support guest satisfaction and operational excellence. The Maintenance Manager is responsible for implementing and managing preventative maintenance programs, addressing facility issues promptly, maintaining building systems, and ensuring full compliance with company standards, safety protocols, and regulatory requirements. This role collaborates closely with hotel leadership and other departments to ensure the property operates efficiently and presents at the highest standard. In some locations, the Maintenance Manager may also provide guest transportation services as needed. The Maintenance Technician plays a key role in striving to meet and exceed Four-Star service standards—delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times 

Maintenance Leadership (35%):

• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Oversee training new employees and providing of continuous on-the-job training to ensure that Four Diamond and brand Standards are being met
• Lead and oversee the daily activities of the maintenance team, providing hands-on support and training to ensure tasks are completed efficiently providing guests a luxury experience
• Lead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guests
• Ensure quick resolution of guest-reported maintenance issues to maintain service excellence, scheduling all work to be done at a minimum of inconvenience to guests
• Coordinate frequently with maintenance team, Front desk, housekeeping and all Food and Beverage staff to ensure smooth operations and guest satisfaction consistent with Forbes service standards
• Assist the General Manager in implementing maintenance programs and procedures including the benchmarking process
• Provide input on staffing needs based on operational requirements and help coordinate team schedules.
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Hold regular staff meetings ensuring that Four Diamond Brand standards are communicated
• Manage time and attendance records, including scheduling, ensuring compliance with company policies, scheduled breaks and overtime regulations, and addressing any discrepancies in a timely manner
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations.   Report any maintenance repairs needed immediately to their supervisor or General Manager.

Operations (35%):

• Perform routine maintenance tasks on the interior and exterior of the facility, including electrical, plumbing, HVAC, and structural work
• Ensure the proper operation and maintenance of distribution systems for electricity, water, and gas
• Inspect randomly selected rooms for quality and Four Diamond standards adherence
• Assist with day-to-day operations such as trash removal, pool maintenance, grounds upkeep, and security rounds, ensuring tasks are completed in a timely manner

Safety & Preventative Maintenance (20%): 

• Conduct regular inspections of the property to ensure compliance with OSHA, fire safety laws, and company standards, addressing potential hazards or cleanliness issues
• Participate in the hotel's preventative maintenance program, ensuring guest rooms, public areas, and hotel equipment are maintained properly
• Accurately log all maintenance tasks and keep records of equipment and facility operations

Other (10%): 

• Provide guest transportation as needed
• Comply with timekeeping policies by recording hours worked and obtaining approval for any overtime
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• May participate in drivers program
• Perform other duties as assigned by the Property Managers

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Managerial Focus – Guides people and processes to achieve objectives
• Mechanical Skills – Understands is competent operating hand, and power equipment. Understands safety aspects.
• Physical Skills – Capable of performing laborious work in varied conditions
• Problem Solving – Sees and is able to define problems and find causes
• Professional Appearance – Maintains high standards of personal appearance and grooming
• Team Orientation – Works cooperatively with others, establishes rapport and assists others

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED Required
• 4+ Years’ Management Experience
• 5+ Years of Progressive Experience in a Hotel 
• Experience / Training in: Commercial Refrigeration, Boilers, Plumbing, Air Conditioning, Building Construction, Carpentry, Fire Systems, Sewer and Water, Boilers, Electrical Breakers, Janitorial Services, Energy Conservation, Environmental, Hazardous Waste, Hygiene and Sanitation 
• Maintenance and repairs of all infrastructures of hotel systems

JOB REQUIREMENTS

• Valid Drivers License Required
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to bend, squat, crawl, kneel, push, pull, climb and walk on uneven surfaces on a frequent basis
• Must be able to walk, climb ladders and work outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside and frequently lift 50 lbs. and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects

Oxford Collection of hotels is proud to be an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.