About this position
Operations Manager – Night and Day Courier (Baltimore)
Are you ready to lead in a tech - forward, rapidly evolving logistics environment? Night and Day - Baltimore’s innovative courier company - seeks a skilled Operations Manager as we expand our AI-driven logistics automation. This is your opportunity to shape the future of courier services while working in a supportive, high-achieving team.
Why Join Night and Day?
- Cutting-Edge Technology: Work with AI-based logistics tools, including Xcelerator for TMS and Microsoft 365, to drive ~99.9% operational efficiency.
- Competitive Pay: Enjoy a strong compensation package with opportunities for performance-based bonuses.
- Career Growth: Take on strategic leadership, gain hands-on experience with AI integration, and advance as we expand our operations.
- Supportive Onboarding: Receive comprehensive training from experienced professionals to set you up for success.
About the Position
Title: Operations Manager
Location: Baltimore
Openings: 1
Key Responsibilities:
- Oversee daily courier operations (dispatch, route planning, independent contractor management) for seamless 24/7/365 service.
- Drive efficiency by working with major logistics platforms (UPS, DHL, FedEx, Xcelerator, etc.).
- Support the deployment of automation tools (e.g., Make.com, Azure Logic Apps) to enhance operational processes.
- Audit workflows (via client portals like BambooHR, Veroot, Openforce) and ensure compliance and data integrity.
- Collaborate on innovation initiatives (e.g., automated IC onboarding, delivery center optimization).
Who We’re Looking For
- Experience: Hands-on logistics operations, ideally in courier or transportation management.
- Tech-Savvy: Familiarity with AI-enabled logistics tools (automation, route optimization, data analysis); experience with Microsoft Azure or similar is a plus.
- Leadership: Strong organizational and team management skills; can lead in a dynamic, small-team environment.
- Requirements: Valid driver’s license; ability to secure an STA.
Compensation & Details
- Pay: Based on experience—please state your desired salary.
- Probation: 4–6 weeks.
- Training: Extensive onboarding, including AI tools and workflow automation.
Apply Today
Ready to lead innovation in logistics? Join Night and Day and play a pivotal role in transforming courier operations with AI and automation. Advance your career with a team committed to operational excellence and future-focused solutions!