About this position
Overview:
Strong Spas is seeking a dynamic and strategic E-Commerce Manager to oversee all aspects of our online sales channels. This role is responsible for managing e-commerce platforms, optimizing product performance, expanding into new markets, and ensuring a consistent and compelling brand presence across all digital marketplaces.
The ideal candidate has a proven track record in managing online retail operations, strong analytical skills, and a deep understanding of marketplace dynamics, SEO, PPC, and fulfillment strategies.
Key Responsibilities:
Oversee and optimize Strong Spas’ presence on major online marketplaces such as Wayfair, Sam’s Club, Costco, and others as needed.
Lead and manage the E-Commerce team, providing clear direction and support.
Ensure product listings are aligned with market trends and customer demands.
Develop and deliver regular reports on marketplace performance and KPIs.
Identify and pursue opportunities to expand into new territories and retail accounts.
Drive improvements in online sales, ROI, product ratings, and customer satisfaction.
Monitor and respond to marketplace alerts and proactively optimize SKU performance.
Analyze industry trends, competitor activity, pricing, and promotional offers.
Execute effective SEO strategies, PPC campaigns, and A/B testing to maximize visibility and conversion.
Maintain brand registry and ensure compliance across all online channels.
Collaborate cross-functionally with marketing, product, and operations teams to ensure consistent brand messaging and seamless customer experience.
Manage vendor relationships and work closely with partners to enhance product offerings and execution.
Qualifications:
Education & Experience:
Bachelor’s degree in Business Administration, Marketing, E-Commerce, or related field.
Minimum 5 years of experience in online retail and e-commerce management.
At least 2 years of experience managing online marketplaces (e.g., Wayfair, Amazon, Costco, etc.).
Technical Skills:
Proficiency in Microsoft Office Suite and Google Workspace.
Experience with 3rd-party e-commerce tools and platforms.
Skilled in analyzing large datasets using Excel or similar tools.
Strong understanding of PPC, SEO, dropshipping, and fulfillment strategies.
Personal & Professional Attributes:
Detail-oriented and results-driven with a proactive mindset.
Highly adaptable in a fast-paced, evolving environment.
Strong organizational and time management skills.
Professional, timely communication with internal and external stakeholders.
Experience working with vendors on product development and iteration.
Why Join Strong Spas?
Be part of a growing, innovative company at the forefront of luxury spa manufacturing. You’ll have the opportunity to shape our e-commerce strategy, work with leading retail partners, and make a direct impact on our growth and success.
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