About this position
Schedule:
Position Summary:
This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties.
Essential Job Duties and Responsibilities:
- Answer telephone calls to schedule appointments for new or current patients.
- Outbound calls to schedule appointments.
- Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
- Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
- Respects patient confidentiality by adhering to HIPAA standards.
- Follows up with patients through various communication channels.
Knowledge, Skills and Abilities:
- Ability to multi-task and function in a fast paced, high call volume environment.
- Demonstrates initiative in problem solving and resolving customer satisfaction issues
- Excellent organizational skills
- Customer service skills - empathetic, active listener, who has strong follow through skills
- Proficient computer skills and data entry skills
- Critical thinking – the ability to think creatively, problem solve and work independently
Educational Requirements:
- High school diploma or general education degree (GED)
- One year related experience and/or training; or equivalent combination of education and experience
Salary Information
$19.0 - $21.0
Hourly Wage