Call Center Interviewer 1

Position Summary

The ideal candidate has previous telephone interviewing experience and can work within acceptable error ranges to collect accurate, consistent, and reliable data following project specific training instructions. Experience in the survey research industry is preferred. The call center interviewer is responsible for conducting phone interviews with respondents, asking questions in a polite, professional manner and recording their answers accurately. Candidates with the ability to read and speak both Spanish and English fluently are particularly encouraged to apply. This position is part-time and must be conducted in person. Candidates are expected to work an average of 20 – 28 hours per week. Multiple shifts available; including days, evenings, and weekends.

Primary Responsibilities

• Conduct telephone interviews with respondents to collect data for research studies.

• Record answers accurately and efficiently using data collection system.
• Speak clearly and concisely to ensure respondents understand the questions.
• Handle questions and objections.

REQUIREMENTS

• High school diploma or equivalent; additional education or certifications in communication or research is a plus
• Must be able to obtain Federal Security Clearance.

Requirements

• Minimum one year call center interviewing experience.
• Intermediate PC proficiency.
• Strong people skills.
• Strong work ethic- punctual, dependable.
• Special projects as needed.

Key Competencies

• Excellent verbal communication skills and a clear, friendly phone demeanor.
• Strong attention to detail to accurately to capture responses.
• Able to handle confidential information responsibly.

Typical Physical Demands and Working Conditions

• Requires sitting, standing, and bending and a normal range of hearing and vision.