Prevailing Wage Lead Auditor

Job Description: Lead Auditor 

Overview 

The Lead Auditor oversees key member accounts and leads a team of Auditors. This role involves strategic planning, member relationship management, and ensuring the successful delivery of services. 

Responsibilities 

• Works closely with development team to facilitate the onboarding process for new members, ensuring a smooth transition and a positive start to the relationship.
• Understands all aspects of federal, state, and local city reporting requirements
• Audits forms such as fringe benefits statements, training reports, union reports, apprentice forms, etc. that have been uploaded by subcontractors
• Audits certified payroll & all labor compliance documents via LCP tracker or the appropriate reporting site.
• Use Click Up to set up, monitor and acquire comprehensive knowledge of all active member projects and any projects that will be starting.
• Develop strong, long-lasting relationships with members by understanding their prevailing wage reporting requirements and certified payroll needs
• Offer a customized and collaborative approach to ensure the sub auditing process for each member is fluid and timely
• Act as the main point of contact for members & sub-contractors, offering support and guidance. 
• Consistent communication via video calls, phone calls, and emails to ensure the prevailing wage reporting and the auditing process for each project has been completed within a timely manner, especially if the project has been completed.
• Use company software and Microsoft Office Suite which includes using the internet, company software and any databases that member accounts are under. 
• Share member feedback and insights with internal teams to drive service improvements.
• Participate in regular team meetings and strategy sessions to align team goals and objectives.
• Proactively identify and address any issues or challenges faced by members or their subcontractors.
• Ensure timely resolution of issues to maintain member satisfaction and trust.
• Maintain professionalism and composure in tricky situations, demonstrating strong conflict resolution skills.
• Manage and develop key member accounts, ensuring their needs are met in a timely and efficient manner

• Lead, mentor, and train a team of Auditors
• Develop strategic account plans to drive growth and retention
• Serve as the escalation point of contact for member issues and ensure their resolution
• Provide ongoing support and service to members, addressing their concerns and resolving issues promptly
• Collaborate with internal teams to deliver high-quality service and solutions
• Prepare and deliver regular performance reports to members
• Stay informed about industry trends and competitor activities
• Attend meetings on an as needed basis
• Update and create SOPs as new processes are introduced.

Problem Solving and Conflict Resolution 

• Act as a mediator in conflicts between members or subcontractors and internal teams, ensuring a fair and satisfactory resolution for all parties.

Professional Development and Continuous Improvement 

• Participate in ongoing training and development programs to enhance skills.
• Stay up to date with best practices and embrace new technologies, including AI.
• Seeking feedback from members and management team to identify areas for improvement and growth.
• Continuously evaluate and improve MRM and Auditor processes and procedures.
• Share best practices and process improvements with the broader team. 

Qualifications 

• You have a stable ‘at home’ work environment with dedicated office and/or noise free space and sufficient internet connection to accomplish online work, video, and phone calls
• Knowledge of state/federal prevailing wage requirements

• Minimum of 2 years of experience in account management or a similar role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proven track record of managing and growing key accounts.
• Proficiency in CRM software and Microsoft Office Suite
• Strategic thinking and problem-solving abilities
• Strong organizational skills and attention to detail

Key Skills 

• Leadership: Ability to lead and inspire a team of Auditors
• Strategic Planning: Develop and execute account plans that drive growth
• Communication: Articulate and effective in member and internal communications
• Problem-Solving: Expertise in identifying issues and implementing solutions