About this position
- Manage daily operations of assigned affordable housing properties, maintaining physical condition, resident satisfaction, and operational efficiency.
- Ensure portfolio occupancy rates of 95% or higher, while minimizing vacancy loss through effective leasing, renewals, and unit turnover processes.
- Oversee rent collection, delinquency management, and lease enforcement, maintaining collection rates of 98% or higher. 4. Ensure full compliance with all applicable affordable housing regulations (including LIHTC, HUD, PBV, HOME, or other subsidy programs), maintaining zero major audit, monitoring, or inspection findings.
- Supervise income certifications, recertifications, move-ins, move-outs, and resident files, ensuring 100% file completeness and accuracy.
- Coordinate and prepare for housing authority inspections, investor audits, and state monitoring reviews.
- Develop and manage annual operating budgets for assigned properties, maintaining actual expenses within ±5% of approved budgets.
- Approve invoices and code expenses in coordination with the finance team to support accurate and timely month-end close. Oversee maintenance operations, preventive maintenance schedules, and work order systems, ensuring 95% of work orders are completed within established service timelines.
- Coordinate unit turns to ensure units are market-ready within 15–20 days, depending on program requirements.
- Manage vendor and contractor relationships, ensuring 95% on-time delivery of contracted services and adherence to cost controls.
- Ensure compliance with Fair Housing, ADA, and organizational policies across all properties.
- Prepare and submit regular operational, compliance, and performance reports to internal leadership.
- Engage residents in a professional, respectful, and service-oriented manner, addressing concerns and supporting resident stability. Perform any other task requested by the supervisor related to property management or housing operations.
Organizational Competencies:
- Operational Excellence:
Ensures properties are safe, clean, compliant, and financially sound.
? Implements consistent procedures to improve efficiency and service delivery.
Compliance & Risk
Management:
? Maintains strong attention to detail in regulated environments.
? Proactively identifies and mitigates compliance and operational risks.
Communication &
Resident Engagement:
? Communicates clearly and professionally with residents, staff, vendors, and partners.
? Balances enforcement of rules with empathy and resident-centered problem solving.
Teamwork
? Works collaboratively with finance, asset management, development, and maintenance teams.
? Contributes positively to a culture of accountability and mutual support.
? Bachelor’s degree in Property Management, Business Administration, Real Estate, or a
related field required; relevant experience may be substituted for education.
? Minimum of 3–5 years of property management experience, with direct experience in
affordable housing.
? Demonstrated knowledge of LIHTC and/or HUD-assisted housing compliance requirements.
? Experience managing operating budgets, rent collections, and expense controls.
? Proficiency with property management systems (e.g., Yardi, RealPage, MRI, AppFolio, or
similar).
? Strong organizational, problem-solving, and communication skills.
? Affordable housing certifications (COS, C3P, HCCP, or similar) preferred.
? Eligible to pass Pennsylvania clearances (Child Abuse, Criminal History, FBI, and National Sex
Offender).
? Commitment to Xiente’s mission and values of equity, accountability, and community
empowerment.
Metrics/Outcomes:
? Portfolio occupancy maintained at 95% or higher.
? Rent collection rates maintained at 98% or higher.
? Zero major compliance, audit, or monitoring findings.
? Operating budgets maintained within ±5% of approved levels.
? 95% of maintenance work orders completed within established timelines.
? Unit turns are completed within target timeframes to minimize vacancy loss.
? Resident satisfaction scores of 85% or higher on annual surveys.
? At least 2 operational or process improvements implemented annually.