Restaurant Server

Quatsino Economic Development LP Coal Harbour, British Columbia, Canada Customer Service

About this position

Job Description: Restaurant Server (Level 1: Coordinator)

Position Summary

The Restaurant Server provides welcoming, efficient, and safe dining experiences to guests by accurately taking orders, serving food and beverages, and maintaining a clean and sanitary environment. Servers are responsible for ensuring food safety standards are upheld and that guests enjoy a safe, comfortable, and memorable visit.

Key Responsibilities:

  • Greet guests warmly and promptly upon arrival.

  • Present menus, describe menu items, and offer recommendations when requested.

  • Take accurate food and beverage orders and relay them efficiently to the kitchen and bar.

  • Deliver food and beverages promptly while ensuring accuracy, presentation, and temperature control.

  • Regularly check on guests to ensure satisfaction and respond to additional needs.

  • Clear, clean, and reset tables quickly and properly following health and safety guidelines.

  • Uphold all food safety standards, including safe handling of dishes, utensils, and beverages.

  • Practice proper hand hygiene, and follow all cleaning and sanitation protocols in dining areas and service stations.

  • Ensure that spills are cleaned up immediately to prevent accidents.

  • Monitor food allergies and special dietary needs, and communicate them accurately to kitchen staff.

  • Process guest payments accurately using the point-of-sale (POS) system.

  • Handle guest concerns or complaints professionally and escalate to management as needed.

  • Complete opening and closing side duties, including cleaning, restocking supplies, and setting up or breaking down service areas.

Qualifications:

  • Valid Food Safe Certification (or ability to obtain) is required.

  • Previous experience in a restaurant or hospitality environment preferred.

  • Strong communication and multitasking skills.

  • Positive, team-oriented attitude and professional appearance.

  • Basic math skills for cash handling and POS operation.

  • Ability to stand and move quickly for long periods and lift up to 25 pounds.

  • Availability to work evenings, weekends, and holidays.

Work Environment:

  • Fast-paced, customer-facing restaurant setting.

  • Frequent standing, walking, lifting, bending, and carrying trays or supplies.

Success in This Role Looks Like:

  • Delivering safe, clean, and enjoyable dining experiences that encourage repeat business.

  • Following all food safety, cleanliness, and sanitation protocols consistently.

  • Supporting an organized, efficient, and positive work environment.