About this position
Description:
ESSENTIAL RESPONSIBILITIES:
- Explains basic concept of the WIC Program to WIC participants.
- Maintains current knowledge of supplemental food packages, benefit issuance procedures, and WIC foods list.
- Performs all functions of the program not requiring certification; includes, but not limited to: preparing and issuing food instruments, anthropometrics, evaluating incomes, hematological testing and referrals.
- Utilizes the PA Department of Health computer system (PENN) for data processing as well as, any other procedures necessary to follow local agency and state agency policies and procedures.
- Prepares charts for WIC clinics on a daily basis.
- Provides basic and secondary nutrition education to participants during food benefit distribution under the direction of the Nutrition Education Coordinator.
- Schedules appointments and utilizes the PENN scheduler.
- Responsible for safeguarding and maintaining participant files.
- Responsible for collecting information for CATS – Client Access Tracking System
- Attends and assists in the preparation of outreach events.
- Reviews and/or completes current health/nutrition publications and/or self-studies provided by the Nutrition Education Coordinator.
- Responsible for providing customer friendly attitude while on the work site or at outreach events.
- Responsible for maintaining participant flow within established time frames as designated by clinic schedules.
- Responsible for providing feedback to the office manager regarding clinic schedules, client flow, and clinic operation.
- Completes quarterly time studies.
- Performs other reasonably related duties as assigned by immediate supervisor.
ADDITIONAL RESPONSIBILITIES:
- Attends meetings as required.
- Participates in required job-related training and outreach events.
- Performs overnight travel as required.
- Safely drives WIC vehicle.
- Required to work all WIC clinic sites.
- Mandated child abuse/neglect reporter
- Follows the program procedures relating to confidentiality.
- Maintains a sanitary work environment by following the WIC Program’s Continuity of Operations Plan during a pandemic or related disaster.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong oral and written communication skills.
- Basic computer skills for data input.
- Able to weigh and measure (read a ruler and scale)
- Excellent customer support.
- Ability to exercise independent judgment to identify the needs of the program and of the participant.
- Ability to perform simple mathematical procedures, such as computing family income.
- Ability to work independently or in conjunction with other support staff.
- Good organization, filing, and general work skills.
MINIMUM REQUIREMENTS OF EDUCATION, TRAINING, AND EXPERIENCE:
- High school diploma or General Education Diploma. (Required)
- Minimum of six month’s experience in public contact field. (Required)
- Current Pennsylvania Driver’s License and reliable transportation. (Required)
- Free of Child Abuse/Neglect history as verified by proper authorities. (Required)
- Must obtain FBI Fingerprinting and PA State Police Background Check Clearances
- prior to starting employment. (Required)
- Six month’s previous experience in nutrition or have completed and passed an approved college course in nutrition or dietetics (Preferred).