About this position
About LEFT LANE Hospitality Group, LLC
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
About the role
We are seeking an In-Room Dining Supervisor at Hotel Bardo Savannah, our urban resort in the heart of Forsyth Park. This individual will lead the in-room dining operation, ensuring seamless service, elevated presentation, and a consistently thoughtful guest experience. The Supervisor will support daily operations, guide team members, and uphold the service standards that define our Food & Beverage experience.
What you'll do
- Oversee daily in-room dining operations, ensuring timely, accurate, and refined service delivery
- Lead, coach, and support In-Room Dining Servers to maintain high service and presentation standards
- Monitor order flow, timing, and communication between the culinary and service teams
- Ensure trays, tables, and in-room setups are executed with attention to detail and aesthetic consistency
- Anticipate guest needs and resolve service concerns with professionalism and care
- Maintain strong product knowledge, including menu items, specials, wine pairings, and dietary accommodations
- Support scheduling, shift coverage, and team readiness for service periods
- Ensure accurate payment processing, including room charges and other transactions
- Uphold cleanliness, organization, and proper tray retrieval throughout service areas
- Maintain compliance with food safety, sanitation, and brand standards
- Collaborate cross-functionally with Front Office, Housekeeping, and other departments to deliver a seamless guest experience
- Assist leadership with training, onboarding, and ongoing development of team members
Qualifications
- Previous experience in a Food & Beverage leadership or supervisory role preferred
- Strong attention to detail with a proactive and service-driven mindset
- Passion for hospitality and a genuine interest in creating meaningful guest experiences
- Ability to multitask, prioritize, and make decisions in a fast-paced environment
- Excellent communication and leadership skills
- Professional presentation and grooming standards
- Wine knowledge and ServSafe certification are a plus
- Ability to perform frequent physical movement across various work areas and lift service trays as needed