Operations Lead

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

About the role

The Operations Lead is responsible for overseeing daily station operations to ensure packages are accurately sorted, staged, and dispatched for on-time delivery. This role provides hands-on leadership to warehouse associates and driver teams, ensuring operational efficiency, safety compliance, and high service performance in a fast-paced, deadline-driven environment

Key Responsibilities

Operational Leadership

• Lead daily sort and dispatch operations within the delivery station
• Coordinate inbound freight processing and route staging
• Ensure all packages are sorted and loaded accurately by route
• Drive on-time route departures and delivery performance

Team Management

• Supervise, coach, and develop warehouse associates
• Conduct pre-shift meetings to communicate volume forecasts and goals
• Monitor attendance, productivity, and performance
• Support staffing adjustments based on daily volume changes

Performance & Quality

• Track and report KPIs including:
• • On-time dispatch rate
  • Sort accuracy / mis-sort percentage
  • Packages processed per hour
  • Delivery success rate
• Investigate and resolve operational discrepancies
• Implement process improvements to enhance efficiency

Safety & Compliance

• Enforce workplace safety standards and company policies
• Conduct safety briefings and ensure OSHA compliance
• Maintain a clean and organized facility

Cross-Functional Collaboration

• Partner with dispatch, transportation, and customer service teams
• Escalate operational challenges to management when necessary
• Support peak season planning and execution

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2–4 years of logistics, warehouse, or final-mile delivery experience
• 1+ year of leadership or supervisory experience
• Experience with scanning systems, routing software, and WMS platforms
• Strong analytical and problem-solving skills
• Ability to work flexible shifts (early mornings, evenings, weekends)
• Ability to lift up to 50 lbs and work in an active warehouse setting
• Bilingual Spanish

Preferred Experience

• Experience in high-volume last-mile operations (e.g., parcel or e-commerce delivery)
• Familiarity with operations similar to Amazon delivery stations, FedEx Ground terminals, or UPS package centers
• Lean or continuous improvement training

Core Competencies

• Leadership: Ability to handle assigned tasks and work toward operational excellence.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Communication: Clear, professional interaction with internal teams and external partners.
• Adaptability: Thrive in a dynamic, fast-paced logistics environment.
• Customer Focus: Commitment to service quality and client satisfaction.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance