About this position

Manager, Revenue Cycle - Call Center

Job Details

Job Location: Fully Remote • GIA Cedar Ridge Admin - Southlake, TX 76092
Position Type: Full Time
Job Shift: Day

Description

GI Alliance is seeking an experienced Revenue Cycle Manager.

Duties of this position include, but are not limited to, the following:

Position purpose

To lead the strategic vision of their functional area, the RCM Manager is responsible for deploying technology, vendors, and updated process enhancements in a fast-growing environment. The RCM Manager will assist with team development, including on-going mentoring and training, to ensure that individual and team productivity, as well as other Key Performance Indicators (KPIs), are monitored and communicated consistently. This will include creating appropriate feedback loops to rectify issues in performance.

Responsibilities/Duties/Functions/Tasks:

The Patient Services Call Center Manager is responsible for assisting the RCM Director with the overall operation of GI Alliance Patient Collections and the Patient Services Call Center.

Assist in developing standardized policies, procedures, and staffing levels essential to the achievement of the objectives of the National RCM Team. Will continuously review, revise, and make recommendations in collaboration with the Director and fellow RCM Managers.

Responsibilities include organizing, planning, and monitoring work processes for pre and post visit collection of patient responsibility for physician services.

Leads the call center team(s) to deliver excellent customer service and to continually improve quality, efficiency, and effectiveness of the call center.

Review call statistics, staffing models, and reporting.

Set and analyze Key Performance Indicator (KPI) data and coordinate revenue cycle analytics for key functions, utilizing available data; quantify expected revenue impact and other characteristics supporting prioritization decisions.

Monitor and meet service level requirements.

Actively participate in root cause analysis and coordinate resolution between appropriate parties, escalating when appropriate.

Lead process change initiatives and implementations for assigned functional area (including new acquisitions, vendor changes, new technology, process upgrades, etc.)

Exercise leadership and motivate supervisors and team members to incorporate vision, strategic planning, and elements of quality management into daily workflows.

Handle escalated patient concerns with professionalism and tact.

Support research, detailed root cause analysis and resolution of escalated patient complaints.

Support Supervisor(s) and HR team in escalated employee issues/disputes, corrective actions, and performance improvement plans

Facilitate calculating capacity/staffing models and ensure proper staffing against current and projected volumes (including interview, hire and onboard staff)

Respond to issues raised, both externally and internally, in a timely and effective manner

Provide continuous training for quality improvement and stay abreast of all State, Federal and Managed Care regulations as they pertain to revenue cycle. Communicate appropriate changes that need to occur due to these regulations

Review and approve semi-monthly payroll for direct reports and provide secondary support for supervisor(s)

Provide employee feedback, coaching, and counseling

Coordinate commentary in annual employee performance reviews and write/deliver reviews for direct reports

Lead department team meetings in the designated cadence and support employee engagement efforts

Attend management meetings and present updates when requested

Works in collaboration with other members of the Central Billing Office

Maintains privacy and confidentiality per policy and HIPAA regulations

Performs other related duties as required and assigned

Qualifications

Qualifications
Education: High school diploma or equivalent.
Experience: Minimum five (5) years of revenue cycle management. Prior supervisory experience is required.
Additional Qualifications: N/A
Performance Requirements:

Excellent Management Skills

Multi-location coordination and multi-state environment

Excellent Negotiation Skills

Excellent Problem Solving Skills

Detail-Oriented & Excellent Multitasking Skills

Teamwork Development Skills

Excellent Organizational skills

Excellent Oral and Written Communication skills are required

Proficiency and experience with EMRs, EHRs and claims clearinghouses.

Proficient in the knowledge and use of MS Office (Word, Excel, Outlook, PowerPoint).

Ability to travel if needed.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran