About this position
Our Story:
THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best.
We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.
THE WELL Bay Harbor Islands:
Tucked away on Bay Harbor Islands and perfectly removed from the hurried pace of Miami, THE WELL Bay Harbor Islands is the first of its kind — a place where you can live, work and play with wellness. With 13,000 square feet of best-in-class amenities, this premier fitness and wellness destination includes a restorative Bath House featuring Miami's first caldarium, a halotherapy steam room and an innovative Infrared and Sound Dome, vitality treatment rooms, state-of-the-art movement and fitness studios with daily programming and fresh juice and organic snack bar. Whether you live in The Residences, work in The Offices or are a guest or member at The Club, THE WELL Bay Harbor Islands is designed to put wellness at the center of your life, creating the time and space to disconnect, slow down and to refocus on what matters most: your well-being.
Location: 1177 Kane Concourse, Bay Harbor Islands, FL 33154
The Role
The Wellness Manager oversees all facility services, maintenance, workplace health and safety regulatory compliance, and security to ensure a safe, clean, and comfortable environment for team members and guests. This role leads the Wellness Attendant Team, develops and implements clear SOPs, and manages relationships with external contractors and vendors, including oversight of inspection logs, maintenance schedules, and repair needs. The Manager communicates timelines for issue resolution to staff, ensures departmental efficiency, and supports guest comfort. This position requires strong project management skills, leadership experience, and alignment with THE WELL’s mission. The role is full-time and participates in the Lead-on-Duty schedule, with early mornings, evenings, and weekends as needed.
Reports to: Director of Wellness
Supervises: Wellness Attendants
Key Responsibilities
- Leadership & Team Development
- Lead and inspire the Wellness Attendant team, cultivating professionalism, pride, and accountability.
- Oversee recruitment, onboarding, training, performance management, and development in partnership with the Director of Wellness.
- Create thoughtful scheduling aligned with business needs and service standards.
- Conduct performance evaluations and regular coaching conversations.
- Foster a collaborative, respectful, and solutions-oriented team culture.
- Serve as Leader-on-Duty (LOD) as assigned, ensuring operational excellence across the Club.
Facilities & Environment
- Oversee all facility services including maintenance, inspections, environmental health & safety, and regulatory compliance.
- Maintain detailed logs of repairs, inspections, and preventative maintenance schedules.
- Partner with external vendors (cleaning, maintenance, security) to ensure best-in-class service delivery and accountability.
- Lead facilities-related projects and ensure all spaces remain pristine, organized, and aligned with brand standards.
- Proactively identify opportunities to enhance efficiency, functionality, and guest comfort.
Guest Experience
- Maintain a consistent and engaged presence within the Club.
- Conduct regular walk-throughs to ensure spaces reflect THE WELL’s elevated aesthetic and service expectations.
- Address guest concerns with professionalism and discretion.
- Support an environment that feels calm, refined, and impeccably maintained at all times.
Health, Safety & Compliance
- Ensure all health, sanitation, and workplace safety standards are upheld.
- Train team members on safety protocols and proper procedures.
- Serve as primary liaison for cleaning vendors and follow up on any quality deficiencies.
- Maintain compliance with applicable health and safety regulations.
Operations & Stewardship
- Maintain and update SOPs to reflect operational excellence.
- Manage inventory of linens, supplies, and attendant materials with financial mindfulness.
- Support daily operations as needed, including stepping into Attendant responsibilities when appropriate.
- Ensure back-of-house spaces are orderly and operationally sound.
Qualifications
Required
- 3+ years of experience in spa, luxury hospitality, fitness, or facilities operations
- 2+ years in a leadership or supervisory capacity
- Strong communication, coaching, and organizational skills
- A calm, solutions-oriented approach to problem solving
- Exceptional attention to detail and operational discipline
- Flexibility to work varied schedules including early mornings, evenings, weekends, and holidays
Preferred
- Experience in luxury hospitality or wellness environments
- Familiarity with booking or facilities management systems
- Bilingual (Spanish preferred)
Benefits & Perks
- Comprehensive benefits package including Medical, Dental & Supplemental Voluntary Insurance Plans
- Paid time off
- Paid maternity & paternity leave
- Perks, gym & multiple service discounts
- Professional development workshops & Employee Assistance Program
- Electronic Stipend