About this position
Call Center (Patient Support Specialist)
Greenwood, IN
The ideal candidate will be able to multitask in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.
• Register and schedule patients referred by outside physicians (via phone or fax). Ensure complete and accurate registration, including patient demographics and current insurance information.
• Verify patient insurance, including referrals and authorization requirements.
• Triage phone calls to appropriate staff members
• Additional duties as assigned.
- Strong patient advocate, promoting a positive patient experience.
- Experience with an EMR scheduling system.
- Previous medical practice experience is a plus
- Basic insurance knowledge
- Dedicated team player
- Dependable and reliable
- Ability to effectively communicate with patients
- Focused on accuracy and attention to detail.
- Positive, energetic personality