COLLECTIONS SPECIALIST

The Collections Specialist plays a critical role in supporting the financial health of the organization by managing and reducing delinquent accounts. This position ensures timely collections of outstanding balances, maintains accurate records, and provides exceptional customer services to account holders while adhering to company policies and compliance standards.

Essential Job Functions and Tasks- These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

• Initiate and maintain proactive communication with account holders whose accounts are past-due by 60 days or more through phone calls, emails, and written correspondence.
• Negotiate payment arrangements and ensure commitments are documented accurately.
• Escalate unresolved accounts to management or third-party collection agencies when necessary.
• Review and update account statuses in accordance with established guidelines.
• Monitor accounts receivable aging reports and cash receipt reports to identify delinquent accounts and trends.
• Prepare regular collection activity reports for management review.
• Maintain detailed logs of payment promises, account notes, and follow-up schedules in NetSuite.
• Ensure compliance with company policies, state regulations, and industry standards related to collections.
• Work closely with the billing representative, Business Development Manager, and President to resolve disputes or discrepancies that may delay payment.
• Provide courteous and professional service to account holders while maintaining firm collection practices.
• Performs similar or related duties as required or assigned. 

Work Environment

This work environment is an office-like setting with moderate noise. 

Physical Demands

The physical requirements listed for this job are not exhaustive and additional requirements may be added as needed. Corrective devices may be used to meet physical requirements. 

Physical Exertion: The incumbent may frequently be required to lift approximately 10 pounds and/or occasionally up to 25 pounds. 

Vision: The incumbent must possess close, midrange, distance and peripheral vision; as well as the ability to identify colors, judge distances and adjust focus. 

Speaking/Hearing: The incumbent must be able to give and receive information through speaking and listening. 

Motor Coordination: The incumbent in this position is frequently required to: use their hands and reach with their hands and arms. The incumbent is periodically required to: sit. The incumbent is occasionally required to: stand, walk, and stoop, kneel, crouch or bend. 

Required Education and Experience

High school diploma (or equivalent) is required.

Two years of related experience in accounts receivable preferred.

Required Knowledge, Skills, and Abilities

Strong understanding of accounts receivable processes and collection strategies.

Excellent organizational skills with high attention to detail and accuracy.

Outstanding written and verbal communication skills; ability to handle difficult conversations professionally. 

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiar with accounting software. 

Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Lindmark Companies is an EOE/AA/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity/Title VI/Title VII/ADA/ADEA employer.