Lead Program Associate

Location: Sharon's Place at Flagship; In-person

Status: Full-Time; Non-Exempt

Shift: Tuesday - Saturday 3:00 PM - 11:00 PM

Organization Overview:

N Street Village supports women in Washington, D.C. experiencing homelessness by providing a wide range of services, housing, and advocacy in an atmosphere of dignity and respect. We are looking for dedicated professionals passionate about making a tangible difference in people’s lives.

Position Overview:

As a Program Associate, you will be part of an interdisciplinary team providing essential services to women participating in N Street Village’s programs at our Flagship location. You will play a crucial role in ensuring a safe, welcoming, and supportive environment for the women we serve.

Key Responsibilities:

• Develop positive rapport with clients through routine contact and communication
• Assist with program setup, including preparing breakfast, lunch items, toiletries, laundry, and activity sheets
• Help close the program each day by cleaning and maintaining day program areas
• Serve meals to clients
• Conduct program intake and initial health and wellness screenings
• Respond to immediate client needs, de-escalate crisis situations, resolve conflicts, and enforce program rules
• Complete necessary program documentation, including daily activity sheets, reports, and incident reports
• Support care coordination tasks such as referrals for services and residency forms
• Report serious incidents and sensitive program information to the Program Manager
• Collaborate with volunteers and partner agencies providing services to the women
• Attend program team meetings, staff meetings, and supervision meetings as required
• Build and maintain strong working relationships with colleagues, external partners, and stakeholders
• Participate in quality improvement activities to enhance program policies and client outcomes
• Adhere to N Street Village’s policies and procedures
• Perform other duties as assigned

Required Qualifications:

• Bachelor’s degree with 1 year of direct social services experience, or
• High School Diploma (or equivalent) with 2 years of direct social services experience, or
• High School Diploma (or equivalent) with 5 years of work experience

Preferred Qualifications:

• Experience working with vulnerable populations, particularly those facing addiction and mental illness
• Familiarity with DC’s Homeless Management Information System (HMIS)
• Knowledge of issues affecting homelessness and other vulnerable populations
• Understanding of trauma-informed care
• Commitment to inclusivity, providing services without regard to race, religion, ability, sexual orientation, or gender identity
• Experience with, or willingness to learn, data visualization techniques and software

Skills and Competencies:

• Strong cultural competence and ability to communicate effectively with diverse populations
• Excellent interpersonal, problem-solving, and crisis management skills
• Ability to work independently and with minimal supervision
• Strong written and verbal communication skills
• Highly organized and detail-oriented
• Commitment to N Street Village’s mission, vision, and values
• Demonstrates respect for individual differences and cultural diversity
• Ability to lift up to 25 pounds

The Village Offers a Comprehensive Benefits Package:

• Medical, Dental, Vision Insurance
• Accident, Hospital, and Critical Illness Plans
• Employee Assistance Program
• Organizational paid Life Insurance, Short-Term and Long-Term Disability
• 403(b) Retirement Savings Plan with match
• Flexible Spending Accounts
• SmarTrip Pre-Tax Commuter Benefits
• Generous paid time off including annual leave, sick, and 11 floating holidays

If you are passionate about making a positive impact in the lives of women facing homelessness, we encourage you to apply!

N Street Village’s (NSV) goal is to ensure every woman in Washington D.C. has a safe place to call home. We offer a welcoming and inclusive environment in service to one another, our clients, and to our community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.