IT Support Specialist

At The Dot Corp, we bring over four decades of innovation and partnership to everything we do. From printing and fulfillment to marketing and creative services, our mission is simple: help businesses connect with their audiences through smarter, more scalable solutions. We look for people who want to contribute, collaborate, and build a long-term career- not just fill a role.

We want candidates to understand who we are and how we work. If you value teamwork, a steady pace, learning, and being part of a company that still feels personal, you'll fit right in.

Job Responsibilities:

· Manage support requests through ticketing system (ZenDesk). 

· Serve as the first point of contact for the end users seeking technical assistance.

· Travel to other offices to assist with technical assistance.

· Troubleshoot hardware, networking, system, and application issues. Coordinate activities with 3rd-party tech support and security teams (TechMD and 1nteger).

· Provide accurate information on IT products or services.

· Record events and problems and their resolution in logs.

· Identify and suggest possible improvements on policies and procedures, assist with audits.

· Collaboration on IT projects throughout the life cycle of IT infrastructure / organizational programs.

· Assist in equipment and software inventory and asset tracking. 

· Complete special projects as requested.

· Other duties may be assigned.

Qualifications:
· Completed technical education with a focus on IT or equivalent work experience.

· Two to five years of applied skills and experience

· Good knowledge in the areas of network technology (LAN, WAN, Wi-Fi, DNS, DHCP….) and server landscapes, Windows and Mac operating systems, and Active Directory

· Knowledge of Windows Client and Server operating systems and MS Office

· Familiarity with Microsoft, Apple, and Google products in an Enterprise environment.

· Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.

· Experience installing File Maker and Prinstream

· CompTIA A+ certification, preferred

· ITIL certification, preferred

· Solution oriented approach and team player

· High operational readiness, problem-solving competence, and proactivity

· Teamwork, experience in working with remote teams, communication skills with internal and external stakeholders.

· Ability to utilize knowledgebases to resolve issues.

· Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.

· Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s)

· Highly self-motivated and directed, with keen attention to detail.

· Improvement focus, customer- and solution-oriented, curiosity for new / external ideas

· Proven analytical and creative problem-seeking and solving abilities.

· Ability to act with speed and to take decisions, prioritize and execute tasks in a high-speed environment.

· Knowledge of proper endpoint security management and protection

· A sense of urgency and a commitment to timely completion of projects. 

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

· regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear others. 

· occasionally required to stoop, kneel, crouch, or crawl.

· occasionally required to lift and/or move up to 40 pounds 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

· occasionally exposed to moving mechanical parts, cold and warm temperatures 

· The noise level in the work environment is usually moderate.

Other Details

-This position is 100% onsite
-Schedule is Monday through Friday, 8:30am to 5:00pm

-Medical insurance

-Dental insurance

-Vision insurance

-401K with employer contribution

-Monthly employee events

The DOT Corp  is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, disability, protected veteran status or any other categories protected by law.