About this position
IT SUPPORT TECHNICAN
Location: Colorado Springs, CO
Clearance: Active Secret preferred
Reports to: PM
OVERVIEW
We are seeking an entry-level IT Support Technician to support day-to-day IT operations within a regulated Space and DoD program environment. This role is designed for early-career professionals or college students pursuing degrees in IT, Cybersecurity, or related fields who are interested in developing hands-on experience in secure systems administration.
The IT Support Technician works under the direction of the Systems Administrator to support endpoint provisioning, user access management, basic troubleshooting, and documentation within a CMMC Level 2–scoped environment. This role emphasizes learning, process adherence, and security-first operations.
MINIMUM QUALIFICATIONS
PERFERRED QUALIFICATIONS
KEY RESPONSIBILITIES
End-User & Endpoint Support
COMPENSATION
Location: Colorado Springs, CO
Clearance: Active Secret preferred
Reports to: PM
OVERVIEW
We are seeking an entry-level IT Support Technician to support day-to-day IT operations within a regulated Space and DoD program environment. This role is designed for early-career professionals or college students pursuing degrees in IT, Cybersecurity, or related fields who are interested in developing hands-on experience in secure systems administration.
The IT Support Technician works under the direction of the Systems Administrator to support endpoint provisioning, user access management, basic troubleshooting, and documentation within a CMMC Level 2–scoped environment. This role emphasizes learning, process adherence, and security-first operations.
MINIMUM QUALIFICATIONS
- Currently pursuing or recently completed an Associate’s or Bachelor’s degree in:
- Information Technology
- Computer Science
- Cybersecurity
- Or a related technical field
- Ability to obtain a Secret security clearance
- Foundational understanding of:
- Windows operating systems
- Basic networking concepts
- IT support and troubleshooting fundamentals
- Strong attention to detail and willingness to follow documented procedures
- Ability to learn and operate within a regulated, security-focused environment
- Clear written and verbal communication skills
PERFERRED QUALIFICATIONS
- Active Secret security clearance
- CompTIA A+, Network+, or Security+ (or coursework toward certification)
- Familiarity with:
- Active Directory concepts
- Endpoint imaging or deployment tools
- Microsoft 365 (GCC High exposure a plus)
- Ticketing or asset management systems
- Internship, lab, or hands-on experience in IT support or systems administration
KEY RESPONSIBILITIES
End-User & Endpoint Support
- Provide Tier 1 / Tier 2 support for approved hardware and software
- Assist with imaging, configuration, and deployment of workstations and laptops
- Troubleshoot basic system, application, and connectivity issues
- Escalate complex or security-relevant issues to the Systems Administrator
- Assist with provisioning, modifying, and decommissioning user accounts under supervision
- Support Active Directory user and group management tasks
- Process access requests and SAAR documentation with required approvals
- Apply least privilege and separation of duties principles
- Follow documented security procedures and operational checklists
- Assist with implementing technical controls supporting CMMC Level 2 (NIST SP 800-171)
- Collect logs, screenshots, and other technical evidence as directed
- Support vulnerability remediation activities under supervision
- Assist with asset tracking, system inventories, and lifecycle documentation
- Ensure devices and systems remain within authorized configurations
- Support onboarding and offboarding processes for personnel and equipment
- Maintain accurate records of work performed
- Update SOPs, checklists, and inventories as directed
- Ensure all actions are documented and traceable
COMPENSATION
- Salary Range: $15.16 per hour
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