About this position
JOB DESCRIPTION
The Assistant Server plays a key role in creating a refined and memorable dining experience by supporting the service team with seamless and attentive assistance. This position works in close coordination with the Head Waiter/Waitress, culinary team, and management to ensure each guest receives exceptional care in line with GAIA’s service standards.
RESPONSIBILITIES
Essential Functions
- Greet guests warmly and assist in presenting menus when needed.
- Run food and beverages to tables accurately and promptly, presenting items with care and professionalism.
- Anticipate guest needs, responding promptly and courteously to requests.
- Assist with menu guidance and provide knowledge of daily specials or modifications as directed by the Head Waiter.
- Ensure tables are set, cleared, and reset efficiently while maintaining a polished dining environment.
- Collaborate with kitchen and bar staff to ensure smooth and timely service.
- Maintain GAIA’s grooming and uniform standards at all times.
- Support the Head Waiter/Waitress in ensuring guest satisfaction throughout the dining experience
Additional Responsibilities
- Assist in stocking side stations and maintaining par levels of service items.
- Carry soiled dishes and glassware to designated areas in a safe and organized manner.
- Perform light cleaning duties as assigned to maintain the appearance of service areas.
- Support colleagues by assisting in other sections or areas of the restaurant when needed.
- Participate in pre-shift meetings and training sessions to stay updated on service protocols and menu details.
- Perform other duties as assigned by management to support the overall success of the operation.
PERSONAL COMPETENCIES
- Strong commitment to delivering attentive, guest-focused service.
- Ability to work harmoniously within a team and support colleagues.
- High attention to detail, ensuring precision and consistency in service.
- Professional appearance, communication, and demeanor at all times.
- Adaptability in a fast-paced luxury dining environment.
EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS
- Prior experience in fine dining or luxury hospitality desirable.
- Strong communication skills in English; additional languages are a plus.
- Ability to stand and move quickly for extended periods of time.
- Must be able to lift up to 25 lbs as needed.
- Certification such as “ServSafe” or equivalent preferred.
PHYSICAL DEMANDS & WORKING CONDITIONS
Physical Requirements
- Frequently required to stand, walk, and move quickly throughout the dining areas.
- Regularly required to carry trays, glassware, and dishes with care.
- Must occasionally lift and/or move up to 25 pounds.
Work Environment
- Fast-paced luxury hospitality setting with varying noise levels.
- Exposure to indoor and outdoor dining spaces, including occasional heat, cold, or inclement weather.
- Schedule includes evenings, weekends, and holidays based on business needs.
INTENT AND FUNCTION OF THE JOB DESCRIPTION
The Company reserves the right, at any time with or without notice, to alter or change job duties, reassign or transfer responsibilities, or assign additional responsibilities as needed. From time to time, you may be directed to work on special projects or perform other duties as assigned that are necessary or important to the operation of the Company.