Account Manager

General Summary

Account Manager serves as the primary point of contact and liaison between CWI Logistics and assigned customer accounts. This role is responsible for managing day-to-day service delivery, building long-term client relationships, resolving issues proactively, and identifying growth opportunities within the account. The ideal candidate combines logistics knowledge with a customer-first mindset and sharp business acumen.---

Essential Duties and Responsibilities:

· Serve as the commercial contact for assigned customer accounts

· Develop and maintain in-depth knowledge of customer’s business and associated supply chain requirements

· Collaborate with the customer and operations site Managers to ensure contract obligations and customer expectations are met- primary point of contact for the customer

· Develop and ensure necessary metrics/KPI’s are maintained and sustained for all operational aspects of the business

· Facilitate and coordinate quarterly business reviews (QBR’s) with customers

· Support onboarding new business and implementation of customer’s requirements

· Facilitate and maintain CWI’s on-line marketing presence

· Monitor and support the pricing process, cost-model and contract administration functions; assist in collection of past due invoices

· Facilitate the RFI/RFP processes, coordinate solution development & pricing with Operations, and lead contract negotiations

· Analyze both new and existing businesses to generate additional revenue opportunities; identify opportunities to upsell or expand service offerings (value-added services, transportation, etc.)

· Business Intelligence- creation and analysis of customer reports

· Represent the Company at industry trade shows and business events, as required

Education:

· Bachelor’s degree in business, Supply Chain, Logistics, or a related field (or equivalent experience).

Required Knowledge, Skills and Abilities

· Minimum 1 year of experience in a business development/customer-related role within warehousing, transportation, or 3PL

· Knowledge of supply chain operations, WMS/TMS systems, and logistics KPIs

· Ability to work cross-functionally and thrive in a fast-paced, deadline-driven environment

· Proficiency in Microsoft Excel, Outlook, and common reporting tools

· Demonstrated work ethic, customer-facing skills, strong interpersonal skills and ability to communicate professionally with co-workers and vendors at all levels

· Excellent written and verbal communication skills; strong organizational, time management and prioritization skills, required

· Professional presentation, proposal, and contract preparation skills

· Collaborative nature with cross-functional teams and ability to maintain effective relationships with stakeholders

· Willingness to travel as needed

Physical Requirements

· Ability to successfully perform the essential job functions including meeting qualitative and/or quantitative standards.

· Effectively handle lifting of various objects weighing up to 10 pounds.

· Ability to maintain regular, punctual attendance