This position is Hybrid Remote, allowing for a hybrid work from home schedule after completion of training.

HandStands Promo is a Utah based subsidiary of HPG. HPG's brands are top-rated leaders in their fields, with numerous awards under their belts for service, quality, and products that 'WOW'. As a top 10 supplier in the $25b promotional product industry, HPG sets the gold standard in hard goods.

HandStands Promo is an industry leader and has a great opportunity for an energetic team member who will play a key role in taking our award-winning business to the next level! We foster authentic relationships through innovative products and exceptional service.

Stable, rapidly growing organization focused on designing, developing, and manufacturing truly innovative promotional products and creative packaging presentations is looking to hire the right Customer Service Representative to take charge and achieve perfect order. If you're that person who thrives in being able to juggle a lot at one time, all with a high attention to detail, we have an opportunity for you.

• Are you a difference maker who thrives in a busy office with a desire to learn and jump in where needed when your daily tasks are finished?
• Are you an impact player who likes to work in a fast-paced environment with shifting priorities and deadlines where no two days are the same?
• Are you a team player who enjoys being part of a team environment with a strong desire to learn and understand all aspects of customer service?

If this sounds like you, we would like to talk with you about joining our team as a Customer Service Representative!

Customer Service Representative Essential Functions:

• Correspond with customers via telephone and e-mail to communicate information regarding prospective orders, order status, samples, and completed orders
• Resolve customer issues relating to pricing, shipping, quality, etc.
• Document all communication with customers regarding changes or additions to orders
• Interact with all areas of the office and production to facilitate the flow of orders to meet customers requested shipment dates
• Use internal software system to keep orders progressing through the system
• Partner with internal teams to meet and exceed customer's expectations

Hourly Wage

• Experience in Customer Service preferred, but not required
• Detail oriented with the ability to multitask, manage time, and communicate effectively
• Ability to present a professional response to the customer using both telephone and email correspondence
• Must be able to work independently while being a proactive team member
• Able to work well under pressure to output high volume, high quality work
• Solution provider with a positive “can-do “attitude
• Ability to work overtime hours as needed

• This is a full-time position. Days and hours of work are Monday through Friday between the hours of 8:00 am to 5:00 pm
• Hours may vary slightly and will include some overtime depending on the workload

• The demands are in the nature to stand, sit, and move within the office
• Utilization of office equipment and the capacity to lift up to 20 pounds

• Duties may involve hand-eye coordination and physical dexterity

• An ability to read, see, and differentiate between color is not necessary