About this position
Digital Minds Technology Inc. is looking for a customer service representative to work remotely. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Digital Minds provides experts in E-Commerce, SAP, Artificial Intelligence, Business Intelligence, Big Data, Analytical report development, Cloud Computing and Mobile Application Development to empower your organization by transforming available data into insights resulting in an indisputable bottom line impact. Our Chief Technology Architects and Implementers have vast experience with different technologies as mentioned below. We enable the power of Global Delivery Model to ensure unique value proposition to our esteemed clients. In case, the technology that you are looking for is not present in the list, please contact us. We are confident that we may have the skill set that you're looking for.
Requirements
- High school degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system