About this position
Candidates with experience Dispatching Reactive Service Technicians are preferred
The Service Coordinator position requires exceptional attention to detail, concern for the accuracy of work, and a strong commitment to tasks being completed on time. The Service Coordinator effectively coordinate’s with multiple team members and outside organizations on various tasks, such as scheduling, expense management, communication, and timesheet/invoice approval.
Our Service Coordinator maintains service technician's daily schedules and dispatches technicians as service calls are completed. They also schedule return trips with customers when parts are in and maintain customer's database with current information. They communicate clear and concise information to department managers, employees, and customers, including keeping customers appraised as to company schedule and requested lead-times.
Required Qualifications:
Advanced customer service skills.
Ability to multi-task
Organized
Geographical knowledge of service area or
map reading skills
Knowledge of industry is recommended but
not required
Computer skills
High school diploma or general education
degree (GED)
Two years related experience and/or training
in customer service, dispatching or project
management or equivalent combination of
education and experience
Desired Qualifications:
Working Knowledge of HVAC Industry
3+ years dispatching experience
Advanced level skills using Microsoft Office products
Daily Duties:
Dispatch Service Technicians to service calls
Schedule and coordinate service calls
Maintain Global Edge Dispatch Schedule
Debrief technicians after each service call
Forecast workload for 2-3 days out
Follow-up daily on customer return calls
Contact customers to confirm scheduled calls
Maintain customer demographic files in Global Edge
Maintain Live Excel Dispatch Board
Update service database from service ticket
Respond to all nightly phone messages
Contact technicians/warehouse personnel for
early/evening scheduled calls
Coordinate with warehouse associate re:
parts ordering/receiving for scheduled jobs
Maintain service quote log
Verify/maintain customer portals
Other duties as assigned
Take incoming customer calls as needed
Verify phones transferred to on-call tech
Check emails regularly
Employee
Benefits Include (but not limited to):
- Top pay for experience
- Full benefit package including medical, vision, and dental insurance
- Paid vacation, sick days and holidays
- 401(k) retirement savings plan
Tech-24 is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
For more information about Tech-24 and our career opportunities visit www.mytech24.com