Job Title: Operations Analyst
Company: Red Tail Acquisitions
Department: Operations
Full Time / Part Time: Full Time
Reports to: Senior Vice President of Operations
Role Summary
The Operations Analyst serves as a centralized analytical and process optimization resource supporting the Hospitality, Residential, Marketing, and People Operations teams, with approximately 75% of focus dedicated to the Hospitality portfolio. This role exists to make our operating divisions operable at scale by identifying operational improvement opportunities, making data-backed recommendations, and helping automate workflows across the organization.
This is a highly cross-functional, high-impact role designed for someone who thrives at the intersection of data, operations, systems, and strategy. The Operations Analyst will partner closely with senior leadership and functional teams to create performance visibility, improve operational effectiveness, and enable scalable growth.
Job Description
Create trusted, repeatable operational reporting for operations leadershipRedesign reporting and forecasting workflows to eliminate manual workInterpret performance data and prepare leaders with insightsDefine metric standards and reporting expectations across Hospitality and Corporate Support departmentsPartner with the Data Analyst to ensure system outputs match operational needsSupport the “Clarity at Every Level” operating modelKey Responsibilities
Hospitality Operational Intelligence (~75%)
Own design and delivery of weekly and monthly reporting packagesPrepare performance insights for VPs and GMs ahead of reviewsPartner with Operations, Revenue, Marketing, and Finance to track performance drivers (KPIs)Support budgeting, forecasting, reforecasting, and capital analysis efforts Workflow and Reporting Design
Redesign how reports, forecasts, and scorecards are created and usedEliminate manual data aggregation from leadership workCreate repeatable processes aligned to: Build > Test > Train > RefineReduce administrative burden across the portfolio Leadership Insight and Interpretation
Define the data points and where source of truth livesSupport financial and performance review readinessTranslate reports into actionable recommendationsImprove consistency and transparency of reviews Systems-to-Operations Bridge
Define reporting requirements for the Data AnalystDocument metric definitions and report usageEnsure system outputs are usable and intuitive for operatorsPartner with Systems, IT, and Business Solutions on workflow automation Cross-Functional Support
Marketing performance and ROI reporting outputsPeople Operations workforce and labor modeling outputsResidential portfolio reporting support as neededQualifications
Bachelor’s degree in Business, Finance, Analytics, Operations, or related field1 - 3+ years in operations analytics, financial analysis, or business intelligenceAdvanced Excel / reporting tool expertiseExperience supporting multi-site or operationally complex organizationsStrong ability to interpret data and create usable tools for leadersExperience improving workflows and reducing manual workExcellent communication and partnership skillsPreferred Qualifications
Hospitality, real estate, or multi-unit operations experienceExposure to Power BI / Tableau (as a user, not a developer)Experience working with PMS, accounting, HR, and marketing systemsProcess improvement or Lean mindset