Shift Leader

SUMMARY

A Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. They must be fully proficient in all Brewista responsibilities, so they can assist a shift where needed. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift so the integrity of our values, product, and service are maintained in the Manager's absence.

A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations. The Shift Lead reports to their stand management team.

RESPONSIBILITIES AND DUTIES

· Must be proficient in all Brewista duties and skill sets

· Understands the different levels of business and demands for each day and shift and can lead and direct flow accordingly

· Is a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operations

· Can identify and correct flow bottlenecks while working a position.

· Always does more than what they expect from others

· Prioritizes the company and the team's needs above their own- treats everyone fairly; avoids favoritism

· Can complete and teach all weekly chores, checklists, and shift change duties

· Deploys crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hours

· Ensures the team stays productive during the shift through gracious delegation and reminders

· Takes full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc. Makes changes when necessary

· Tracks and records cash tips and cash drawers

· Communicates immediately with their management team about relevant developments in personnel, equipment, inventory levels, and operations

· Assists the management team with the training and development of the crew

· Is proficient in TouchPoint and with hardware

WORK SCHEDULE REQUIREMENTS

· Works a flexible schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.)

· Follows company procedure for communicating time off requests

· Regularly works weekends and is available to work holidays, if necessary

SKILLS AND QUALIFICATIONS

· Can create and maintain genuine, uplifting interactions

· Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products

· Can work outside for prolonged periods, regardless of weather conditions.

· Can lift up to 50lbs

· Can work on their feet for hours at a time

· Can climb a ladder and use a stepladder

· Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand

· Can safely walk in between and around cars in the drive thru line

· Can safely use a utility knife

· Can quickly and cleanly operate any position in the stand during peak hours

· Can maintain awareness of the shift's operations while working a position

· Can assertively and graciously confront their team to address operational, procedural, or cultural issues

· Can adapt to problems and implement solutions during stressful situations