Family Partner (ACMH)

Position:  Family Partner (ACMH)

Accountability:  Reports to ACMH Program Coordinator

Job Status:  Regular, Full Time, Non-Exempt

Hybrid status: EE2

Date Revised:  February 2026

Job summary: 

A Better Way, Inc. is seeking a dedicated Family Partner to join our Alameda County Mental Health (ACMH) Program. This role is designed for professionals with personal lived experience navigating service systems for their child, offering a unique perspective that enriches the support provided to families navigating mental health services. The Family Partner serves as a vital link between families and ACMH program services, ensuring that the family's voice and choice are respected and prioritized. This position reports directly to the Program Coordinator and plays a key role in facilitating community linkages, supporting the organization and enhancing access to various community services and supports.

Job Duties and Responsibilities:

• Facilitate and support community linkages for families, guiding them to appropriate services such as medical,      educational, and social supports to build resilience and autonomy.
• Organize and support the delivery of parent Cafés and support groups, providing a safe and nurturing environment for parents to share experiences and learn from each other.
• Use initial screening and assessment tools to support the early identification of potential mental health issues in children, collaborating with the care team to ensure appropriate follow-up and intervention.
• Develop and maintain relationships with community partners and service providers, enhancing the referral network available to families.
• Serve as an advocate for families, ensuring their needs and preferences are communicated and respected throughout the service delivery process.
• Maintain accurate and timely documentation of all interactions, interventions, and outcomes with families, contributing to the program's evaluation and continuous improvement efforts.
• Participate in team meetings, supervision, and training sessions as required, sharing insights and strategies to improve service delivery and outcomes for families.

Qualifications and Characteristics Desired: 

• Must be a parent who has successfully navigated service systems on behalf of their own child, demonstrating a strong understanding of the challenges and pathways to accessing care and support within the community.
• Experience in facilitating or co-facilitating support groups such as parent Cafés and other group-based support activities.
• Deep understanding of and ability to guide families through service systems, making complex processes more accessible and reducing barriers to care.
• Demonstrated sensitivity to and competence in dealing with diverse client populations and addressing social determinants of health.
• Strong communication skills, both verbal and written, with the ability to act as a liaison between families and service providers.
• Ability to adhere to ethical documentation standards and meet timeliness and productivity expectations.
• Willingness to engage in ongoing professional development and reflective practices.
• Valid California driver's license, clear driving record, personal vehicle, and insurance coverage for travel as needed.
• Bilingual/bicultural competencies preferred to meet the diverse needs of the community served.

Work Environment 

This role is primarily performed in an office setting, in the community, and/or through video meetings. In-person attendance is required for staff meetings, supervision, or other job-related responsibilities. The frequency of on-site work may vary depending on role requirements and departmental needs. In-person attendance is typically required for client sessions unless alternate arrangements are required or requested. Remote work privileges vary by role and are subject to supervisor’s approval. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit for extended periods, use hands and fingers to handle or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear. The employee must occasionally bend, stoop, or reach and may be required to lift and move boxes or office supplies up to 20 pounds. Specific vision abilities required include close vision for computer work and reading. 

Position Type/Expected Hours of Work

Full-Time, Non-exempt, 40 hours per week

Travel 

 Local travel as needed  

Work Authorization/Security Clearance 

Employment is contingent upon passing a background check and obtaining TB and health clearances. When applicable, driving records are periodically reviewed in accordance with company policy. Employees must also comply with the organization's vaccination requirements.

A Better Way is an Equal Opportunity Employer. Inclusive environments for all employees and applicants are our priority. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, neurodiversity, disability, protected veteran status, marital status, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. 

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This document may be subject to periodic review and revision in compliance with California labor and employment regulations.