About this position
About the Role
As an On-Site Industrial Account Representative, you’ll be the primary point of contact for one of AH Group’s top-tier customers, working directly inside their manufacturing facility. You’ll play a critical role in ensuring seamless operations, building strong relationships, and driving customer success through speed, accountability, and quality service. This position is ideal for someone who thrives in a fast-paced environment, enjoys hands-on work, and takes pride in delivering results that matter.
What You’ll Do
- Collect industrial parts from designated areas within the facility and accurately log information into the ERP system.
- Manage shipping and receiving of industrial components.
- Support the purchasing process—including quotes, purchase orders, and invoicing.
- Collaborate cross-functionally with vendors, internal teams, and customer stakeholders to ensure smooth operations.
- Conduct weekly, monthly, and quarterly KPI reviews with the customer.
- Maintain daily communication and follow-up to ensure deadlines are consistently met.
What Success Looks Like
- Deadlines are consistently met, with proactive communication and minimal need for oversight.
- KPI reviews highlight measurable improvements and demonstrate value to the customer.
- ERP and documentation processes are accurate, timely, and error-free.
- Customer relationships are strong, with trust built through reliability, responsiveness, and professionalism.
- Operations run smoothly, contributing to AH Group’s reputation for exceptional service and fast turnaround times.
Who You Are
- A strong communicator (phone, email, and in-person) who can confidently engage with customers and teams.
- Highly detail-oriented with a strong sense of accountability and follow-through.
- Comfortable with data entry, spreadsheets, and ERP/CRM systems.
- Dependable, self-motivated, and able to thrive with minimal supervision.
- Capable of performing physical tasks, including collecting and transporting industrial parts.
Preferred Qualifications:
- Experience in industrial repair, MRO, or warranty programs.
- Familiarity with vendor coordination and quoting workflows.
- Proficiency in Microsoft Excel.
Why Join Us
At AH Group, we’re more than a repair solutions provider—we’re a global team driven by customer-first values and a vision for growth. Joining us means:
- Opportunity to grow with a rapidly scaling, service- and technology-driven company.
- Direct exposure to mission-critical operations and high-impact decision-making.
- A collaborative culture where speed, accountability, and quality are recognized and rewarded.
- Competitive salary ($50,000–$55,000) and comprehensive benefits including 401(k), health, dental, vision, and paid time off.
- The chance to make a real impact every day, working alongside a dedicated team that values your contributions.
Job Type: Full-time
Work Location: On-site at customer facility
Salary Information