About this position

Program Manager - Community Residential Setting

Program Manager - Community Residential Setting

Company Overview:

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

Position Overview:

The Program Manager is responsible for the daily leadership, oversight, and operational management of a Community Residential Setting (CRS) serving individuals with complex behavioral and mental health needs. This role ensures high-quality, person-centered services while maintaining compliance with 245D regulations, RTI policies, and approved service agreements. The Program Manager provides hands-on leadership, supervises direct support staff, coordinates behavioral and clinical supports, ensures regulatory compliance, and promotes a safe, structured, and therapeutic environment. This position requires strong experience in high-behavior programming, crisis management, staff development, and interdisciplinary collaboration.

Role Responsibilities:

Program Leadership & Operations

Provide daily leadership and oversight of the CRS program.
Ensure consistent, person-centered service delivery aligned with care plans and agency standards.
Maintain staffing coverage, schedules, and shift accountability.
Participate in on-call rotation and respond to emergencies after hours as required.
Monitor program safety, structure, and environmental standards.

Staff Supervision & Development

Recruit, onboard, train, and supervise Mental Health Workers/Behavior Technicians.
Conduct regular supervision, coaching, and performance evaluations.
Ensure staff are trained in behavioral supports, EUMR, medication administration, and 245D compliance.
Address performance concerns, attendance issues, and disciplinary matters in collaboration with HR.
Promote teamwork, professionalism, and consistent practice.

Behavioral & Clinical Oversight

Ensure proper implementation of Behavioral Support Plans, PSTPs, Safety Plans, and clinical recommendations.
Support staff in managing escalations, crises, and high-risk behaviors.
Review and follow up on behavioral incidents and EUMR events.
Coordinate with clinical teams, nursing staff, PSS, and external providers.
Monitor trends in behavior and develop proactive support strategies.

Compliance & Documentation

Ensure all documentation meets 245D, RTI, and licensing requirements.
Review MARs, BIRFs, GERs, T-Logs, and ISP documentation for accuracy and timeliness.
Prepare for and participate in licensing visits, audits, and corrective action planning.
Monitor medication management and compliance with RTI's Medication Administration Program.
Maintain staff training records and certification compliance.

Client & Stakeholder Collaboration

Serve as primary program liaison for guardians, case managers, counties, and support teams.
Participate in intake, annual, 45-day, and team meetings.
Address concerns and resolve issues collaboratively and professionally.
Advocate for individual needs while balancing safety and regulatory requirements.

Administrative & Financial Oversight

Monitor program budgets, overtime, and staffing costs.
Approve timecards and scheduling changes.
Track supplies, equipment, and program needs.
Submit required reports and operational updates to leadership.

Required Qualification and Experience:

High School Diploma or GED required.
Minimum of 3 years of experience working in high-behavior, mental health, behavioral health, or licensed residential services.
Demonstrated experience working with individuals who exhibit high behavioral needs, aggression, or significant mental health symptoms.
Experience with crisis intervention and de-escalation techniques (CPI, Mandt, or equivalent), including EUMR protocols and documentation.
Experience implementing Behavioral Support Plans, PSTPs, and Positive Support strategies.
Valid driver's license, acceptable driving record, and proof of insurance.
Ability to pass DHS background study.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to remain calm, decisive, and professional during crisis situations.
Ability to pass a Department of Human Services background check.
Ability to pass the BCA Criminal Background Check and the Sexual Exploitation of Patients by Psychotherapist screen required by DHS.
Ability to pass screening required by Federal Human Services office of the Inspector General.
Ability to organize and work independently.
Willingness to travel within the Metro Area, for applicable mileage reimbursements, with a current driver's license, clean record, and personal vehicle with insurance.
Possess a person-centered approach, consistent with the Philosophical approach of the individual program and RTI
Ability to work with culturally diverse populations.
Other, as needed, as company and role grow or evolves.

Preferred Qualifications

Bachelor's degree in psychology, social work, behavioral health, or related field preferred.
At least 1 year of supervisory, lead, or management experience preferred.
Experience managing a licensed 245D residential program.
Training in trauma-informed care, ASD/ID support, or crisis response.
Experience working with interdisciplinary teams, including nursing, clinical staff, PSS, and county partners.
Proficiency with electronic documentation systems (Therap, MARs, BIRFs, GERs, T-Logs, scheduling systems).
Experience with compliance audits, licensing visits, and corrective action planning.

Benefits of Working at RTI

Generous PTO: Accrue paid time off based on tenure: up to 80–168 hours annually depending on years of service
On-Demand Pay: Access your earned pay anytime.
Paid Holidays: 7 company-paid holidays + 1 floating holiday.
Retirement: 401(k) with company matching contribution.
Health Benefits: Medical, dental, and vision insurance.
Professional Growth: CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
Career Advancement Opportunities: Grow within RTI.

Physical & Mental Requirements:

Employees in this role must be able to:

Walk, stand, sit, bend, climb stairs, use a ladder, and perform crisis prevention/intervention techniques
Use hands for writing, typing, data entry, and medication dispensing
Lift up to 40 lbs. and occasionally exert physical effort during duties
Maintain vision and hearing necessary for reading charts, operating office equipment, using a computer, and driving a vehicle
CRS programs operate 24/7 and require strong leadership presence and availability.
Position involves exposure to high-behavior situations, mental health crises, and occasional physical intervention.
May require standing, walking, lifting, and responding quickly during emergencies.
Requires flexibility to support program needs during staffing shortages or critical incidents.

Compensation: $25 per hour
Type: Full-Time
Location: Bloomington, MN

Schedule: Mon-Fri | On-Call Rotation Required

Be the difference by making a difference. Advance your career in mental health today and change someone's life tomorrow with Residential Transitions Inc., an award-winning organization that puts the people they serve and employ first.

RTI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Information

$25 - $25