About this position
Commercial Service Advisor – Ford Pro Elite Service Center
Join our dynamic team as a Commercial Service Advisor specializing in Ford Pro Elite, where your expertise will help deliver exceptional service to our commercial clients. We are committed to fostering a collaborative and growth-oriented environment, offering opportunities for professional development and career advancement.
Key Responsibilities:
- Greet commercial clients promptly and professionally, understanding their service needs and providing expert guidance.
- Communicate repair requirements clearly to customers.
- Prepare detailed service estimates and explain repair procedures, costs, and timelines.
- Coordinate with technicians to ensure timely and efficient completion of service work.
- Maintain accurate service records and documentation for all customer interactions and repairs.
- Upsell additional services and maintenance opportunities to enhance customer satisfaction and business revenue.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Stay informed about Ford Pro products, services, and industry best practices to provide knowledgeable advice.
Skills and Qualifications:
- Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.
- Strong knowledge of Ford vehicles and Ford Pro Commercial Service is preferred.
- Excellent communication and interpersonal skills.
- Ability to explain technical information clearly.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment and handle multiple priorities.
- Valid driver’s license and clean driving record.
We value a culture of integrity, teamwork, and continuous improvement. Our company offers very competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive environment dedicated to excellence in service.
All inquiries will be strictly confidential. Please send your resume for immediate consideration. This is a Monday to Friday role with no weekends.