About this position
Estimator – Collision Repair
We are seeking a detail-oriented and knowledgeable Collision Repair Estimator to join our dynamic team. This role offers an exciting opportunity to work in a fast-paced environment where your expertise in estimating and customer service will directly contribute to our commitment to quality and efficiency. If you have a strong understanding of insurance processes and a passion for automotive repair, we encourage you to apply.
Key Responsibilities:
- Complete full estimates in CCC for customer pay and insurance repairs
- Complete accurate event dates on insurance repairs
- Utilize OPStrax to generate accurate and comprehensive estimates
- Understand and adhere to insurance company parts requirements and use of advisor reports
- Call/email vendors to confirm parts availability and part numbers as needed
- Take accurate photos for preliminary estimates and supplements
- Explain repair techniques, calibration, and scan requirements to customers in detail
- Research repair procedures to ensure accurate and efficient repairs
- Answer phones and update customers on repair status and estimates
- Maintain detailed and organized documentation of all estimates and communications
Skills and Qualifications:
- Proven experience with OPStrax estimating software is required
- Knowledge of Mitchell estimating system is a plus but not mandatory
- Parts Trader knowledge is a plus but not required
- Previous work as a technician is a plus but not required
- Strong understanding of insurance company parts requirements and advisor reports
- Excellent communication skills, both verbal and written
- Ability to accurately photograph vehicle damage and repair progress
- Strong research skills to determine repair procedures
- Customer service-oriented with a professional demeanor
- Ability to work efficiently in a team environment and meet deadlines
- Help assist in cleaning vehicles as needed to ensure deadlines are met
Join our team and become part of a company that values growth, innovation, and a commitment to excellence. We offer a supportive work environment, opportunities for professional development, and a chance to make a meaningful impact in the automotive repair industry.
Requirements:Minimum of 3 years of experience
CCC estimating experience mandatory
OPS Trax experience
Detail oriented notations and photograph experience
AllData repair procedure research experience
Excellent communication skills/detailed communications with customers
Mitchell experience is a plus
Parts trader experience is a plus
Previous technician work experience is a plus