About this position
Acura of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a full time Parts Advisor. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a company that provides our people with support, career advancement opportunities and great benefits!
Schedule: Monday-Friday 7am-5pm and alternating Saturdays 7am-5pm
Estimated Annual Salary Range: $55,000.00-$60,000.00 base + bi-weekly commission
What you will do:
* Looking up parts for service technicians, service advisors and sales advisors
* Helping retail customers over the phone, retail parts counter and also email/ parts websites
* Taking phone orders from wholesale parts customers
* Receiving parts from factory and outside vendors, unpacking, arranging, and placing items in bins and on shelves when needed
* Stocking accessory displays and cleaning them when necessary
* Processing Warranty parts and returning them to factory when needed
* Scrapping Warranty parts not needed for returns
* Backup for delivery drivers as needed
* Shipping out parts orders with local drivers, UPS, FedEx and LTL freight carriers
* Pulling and shipping back manufacture returns
* Perpetual inventory
* Other tasks assigned by the management team
What we can offer you:
- A robust benefits package
- 401(k) plans with company match
- Generous PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer in your community
- Employee Referral Bonus Program
- Longevity bonuses and paid trips
- Employee discounts on merchandise, repairs and vehicle purchases
- Perks such as tickets to concerts and sporting events plus more
- Smoke Free Campus
- Minimum 18 years old
- Valid driver's license in good standings with clean driving record
- Fluency in English & Spanish
Our ideal candidate will also possess the following skills:
- Automotive dealership parts or technician experience, preferred
- Strong communication skills including professional phone etiquette
- Intermediate computer skills including Excel
- Ability to prioritize tasks efficiently; dependable
- Self-motivated and results driven with a positive team-player attitude
- Must enjoy challenges and interacting with a variety of people and situations
- Highly developed sense of integrity and commitment to customer satisfaction
- DealerTrack knowledge is a plus but not required. Will train
- Prior Hazardous shipping experience is a plus but not required. Will train
- Experienced online sales a plus