Billing/AR Analyst I

Billing/AR Analyst I at Mosaic Diagnostics 

Department: Finance

Reports To: Billing Manager

Prepared Date: 03/02/2026

Revised Date: 03/02/2026

FLSA Status: Non-Exempt

Summary of position:

Primary duties involve performing accurate data entry, handling billing customer service calls, conducting collections, and resolving billing issues. This role also supports the Accounts Receivable (AR) department by creating monthly statements, running payments, and troubleshooting both statement and payment inquiries. The position requires maintaining strict confidentiality of billing information while consistently providing exceptional customer service to both internal and external clients.

Duties/Responsibilities:

• Provide superbills and itemized statements upon request.    
• Answers incoming phone calls directed towards billing department from clients and co-workers.
• Places outbound calls to patients and doctors regarding billing issues, clarifying test/payment information.
• Responsible for contacting customers to collect overdue payments via phone/email. Process credit card payments and add to payment journal.
• Handling of general/basic correspondence for internal/external customer requests via tickets, CRM cases and billing emails.
• Support Accounts Receivable (AR) department creating monthly statements, running payments and troubleshooting both statement and payment inquiries.
• Maintain basic knowledge and understanding of billing department lab, financial databases and processes. 
• Performs work with a high level of accuracy and professionalism.  
• Perform other duties assigned, including, but not limited to, working on basic or general tasks in other parts of the department, if necessary.

Required Skills/Abilities:

• Must possess a working knowledge of Microsoft Office software. 
• Basic skills for operation of a computer workstation (including word processing, spreadsheet, and database operations).

Education and Experience:

• High School diploma or equivalent.  

Physical Requirements:

• Prolonged periods sitting at a desk.