About this position
Position Description: Company Profile
Cantey Tech provides IT Support, Managed Services, Security and Cloud Services to our clients so they can focus on running their business. Our clients range from small and medium-sized businesses across multiple industries to the education field, school districts and large organizations.
Big picture - We have an incredibly talented team who work together and can do everything from basic pc support, hosted solutions, cyber security and designing networks. Some clients want to push the envelope with new technologies, and some want to keep costs to a minimum.
If you share our Core Values, then keep reading!
Client First: Proactive, respond quickly and help our clients get what they want from technology. Build trust by operating ethically.
Process Oriented: Always think about the next step in the process.
Eager to Learn and Grow: Pick up the ball and run with it. Try new things.
Positive Team Player: Work together to help clients and teammates.
Problem Solver: Find the root cause and fix it.
We are looking for great people who are excited about technology and cyber security and enjoy dealing directly with clients. We're fanatics about client service, we run a responsive and professional operation, and we love what we do. We are looking to build our team with people who are comfortable with technology, want to sell it, and contribute to our team.
We have awesome benefits for our size as well: excellent compensation, paid time off, 401k match, phone/internet allowance, sabbatical, and bereavement. Every day is different over here and you must learn quickly and go with it.
Position Summary
The Inside Sales Representative (Account Manager) is responsible for prospecting and closing additional business with an existing book of client accounts. Through daily remote (occasionally onsite) communications, this position is expected to foster account relationships, understand our clients business, address their challenges and move their IT and Cyber Security program forward aligned to their business objectives.
As a result, clients will value our business relationship and choose to deploy our services to help achieve their business objectives and thus increase the revenues for our company. The successful candidate must be a good listener, energetic, passionate and driven to succeed in selling a full-service solutions using a professional, consultative solution selling approach.
Position mindset and execution responsibilities
- Continuously keep abreast of the latest Information Technology, Cyber Security and AI trends in our client industry segments
- Review each book of business client services and service contract terms and understand Cantey Tech service capabilities match to address client challenges
- Understand Cantey Service Delivery operations and processes for all applicable capabilities
- Conduct efficient and detailed sales discovery processes to understand client business initiatives, business strategies and objectives.
- Align discovery findings and challenges to Cantey Tech capabilities to fix those challenges.
- Communicate and translate how our technology can help achieve their business objectives.
- Collaborate with the VCIO, sales leadership, service delivery and operational teams to solve problems efficiently.
- Continuously engaging clients to identify new opportunities to provide value and move their business forward.
- Track & maintain all required client activity in our CRM
- Execute a professional, high level business value sales cycle from start to finish in a timely manner.
- Conduct professional prep and conduct client meetings that drive valuable client impact
- Create and review client proposals that detail the client challenges and how our capabilities uniquely solve the client issue including all the quantitative and qualitative validation.
- Expand client book of business by meeting or exceed monthly quota of additional sales
- Continuously conducting self-training on new service solutions and trends for Information Technology, AI and Cyber security.
- Provide positive client experience to align with the client first culture to maintain industry leading 97% client retention score.
- Respond to client inquiries in a timely and professional manner.
- Advise management on situations that may require additional client support or escalation
- Keep confidential all proprietary client and company information
- Client meetings: 12 per month
- Proposals presented: 8 per month
- Closed MRR Managed services revenue: $3,200 per month
- Maintain a high degree of professionalism.
- Attitude, appearance, demeanor, etc
- Maintain superior client relations
- Excellent oral, written and listening skills
- Excellent time management skills
- 2-5 years of IT infrastructure or Cyber Security sales experience
- Hard working, collaborative mindset, self-motivated and results-oriented
- Strong believer and execution with consultative sales
- Proficient use of Microsoft Office and CRM software
- Microsoft Certified Solutions Associate (MCSA) certifications plus
Salary Information
$0.00 - $0.00
Annual Salary