Operations Support Associate

Position Summary:

The Operations Support Associate plays a critical dual role position supporting both warehouse operations and administrative office functions. This individual ensures smooth day-to-day workflow by assisting with inventory control, shipment coordination, documentation, data entry, and cross-department communication. The ideal candidate is detail-oriented, organized, adaptable, and comfortable working in both a warehouse and office environment.

Key Responsibilities:

Warehouse Operations Support

• Assist with receiving, inspecting, and documenting incoming shipments.
• Support inventory management, cycle counts, and stock reconciliation.
• Coordinate outbound shipments and delivery documentation.
• Prepare pick tickets, packing slips, and shipping labels.
• Maintain warehouse organization and ensure compliance with safety standards.
• Operate warehouse equipment (pallet jacks, forklifts – if certified).
• Communicate inventory discrepancies to leadership.

Administrative & Office Support

• Perform data entry for inventory, orders, and operational reports.
• Maintain and organize digital and physical filing systems.
• Support scheduling of deliveries and vendor appointments.
• Assist with customer documentation, proof of delivery, and invoicing support.
• Prepare reports related to inventory accuracy, shipment tracking, and operational KPIs.
• Provide general administrative support to Operations and Warehouse leadership.
• Answer and route internal and external communications.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in warehouse, logistics, or administrative support roles.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong organizational and time management skills.
• Ability to lift up to 100 lbs and work on your feet for extended periods.
• Strong attention to detail and accuracy.