Customer Success Specialist

Description

Sequel Wire and Cable is a growing manufacturer of wire and cable products located in Argos, IN. We are committed to providing high-quality jobs with competitive pay and benefits for our employees and their families. We take pride in empowering our employees to contribute to our success while enjoying a stable, rewarding career.

We are seeking a Customer Success Specialist to join our team. This full-time role is responsible for supporting customer account management and ensuring excellent customer experience from order entry through delivery.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email
• Accurately enter and manage customer orders in the system
• Monitor order status daily and  provide timely updates to customers
• Maintain and update price sheets and product information
• Support customers with product details, specifications, and general verbiage related to wire and cable      manufacturing
• Provide administrative support to Sequel staff as needed
• Collaborate with internal teams to resolve issues and improve customer satisfaction
• Ensure accuracy and attention to detail in all documentation and communications

Why Join Us?

At Sequel, we value entrepreneurial spirit, accountability, and continuous improvement. This role is an excellent opportunity to be part of a growing organization where your contributions directly impact customer satisfaction and company success.

Sequel Wire and Cable provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws 

 Qualifications

• High school diploma or equivalent required; additional education a plus
• 1+ years of professional experience, preferably in a manufacturing or related environment
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); intermediate level or higher preferred
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills with the ability to work across all levels of the organization
• Ability to take ownership of tasks and proactively solve problems
• Familiarity with manufacturing terminology or technical language preferred