Front Office Supervisor

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Front Office Supervisor! 

What we offer:

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

• Medical, Dental, Vision, Life and Disability Insurance: If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans: Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP): Confidential support services for personal and professional well-being.
• Career Growth Opportunities: We promote from within and invest in your long-term success.
• Paid Time Off (PTO): Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave: Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts: Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.
• Enjoy complimentary On-Shift Meals (participating hotels): Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program: Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

About this Location:

The Renaissance Asheville is a 278 room hotel located in the heart of downtown Asheville, with plenty of greenscapes and sweeping views of the Smoky Mountains. The Blue Ridge Mountains are the perfect backdrop to explore North Carolina's best kept secret. We welcome guests to discover the unexpected as they journey through our neighborhood.

Why do we need you?

To coordinate front office activities of hotel. Resolve problems arising from guests’ complaints, reservation, room assignment activities, and unusual requests and inquiries.

What you will do: 

1. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
2. Confers and cooperates with other department heads to ensure coordination of hotel activities.
3. Answers inquiries pertaining to hotel policies and services.
4. Ensure smooth check-in/check-out experiences, guest interactions, and guests’ satisfaction.
5. Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
6. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
7. Arranges for private telephone line and other special services.
8. May patrol public rooms, investigate disturbances, and warn troublemakers.
9. May interview and hire applicants.
10. May receive and process advance registration payments.
11. May send out letters of confirmation or return checks when registration cannot be accepted.
12. Required to be always in uniform when working on the property, including wearing a name identification badge.
13. All other duties as assigned by a manager or supervisor.

Skills and Abilities you bring:

•  Read and interpret business records and statistical reports.
•  Use mathematical skills to interpret financial information and prepare budgets.
•  Analyze and interpret policies established by administrators.
•  Understand the government regulations covering business operations.
•  Make business decisions based on production reports and similar facts.
•  Make business decisions based on your own experience and opinion. See differences in widths and lengths of lines such as those on graphs.
•  Deal with the public, customers, employees, union and government officials with tact and courtesy.
•  Plan and organize the work of others.
•  Change activity frequently and cope with interruptions.
•  Speak and write clearly.
•  Accept the full responsibility for managing an activity.
• 1 years of previous experience in the hospitality industry, preferrable in the Front Office Department.

Schedule & Hours: This is a full time position, 40 hours per week. Full availability to accommodate a rotating schedule Monday - Sunday is required. 

Physical Demands: Light work. Exerting up to 20 pounds of force occasionally. Requires walking or standing to a significant degree. 

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.