Medical Respite Case Manager

Description: Tahoe Coalition for the Homeless (TCH) seeks a Case Manager to provide skilled support to individuals experiencing homelessness, at-risk of experiencing homelessness, who are also experiencing a current medical issue. TCH follows best practices with a particular emphasis on providing services through the DHCS Community Supports (CS) program. Community Supports are provided to eligible Medi-Cal beneficiaries experiencing homelessness with the goals of improving their health outcomes and decreasing their utilization of high-cost services. 

This position is specifically assigned to our Medical Respite/Short Term Post Hospitalization/Sobering Center in South Lake Tahoe, CA DHCS Community Supports (CS) program. 

Goal: To work as part of a multi-disciplinary team to meet the needs of clients to obtain permanent housing and wellness while recovering from an illness or injury. Duties include the development of collaborative care management plans with clients and their healthcare provider. Supporting client needs in the areas of physical health, mental health, substance use disorders (SUD), community-based long-term services support, oral health, palliative care, social supports, social determinants of health, and individual housing goals. 

Specific Duties: 

1. Provide a variety of office and field Supportive Services to a caseload of individual adult households currently residing at our shelter in South Lake Tahoe. 
2. Coordinate with healthcare providers to ensure clients are working toward their specific rehabilitation goals. 
3. Maintain required records accurately, comprehensively, and in a timely manner, including data entry into the Homeless Management Information System (HMIS) and TCH’s Electronic Health Record (EHR) system. 
4. Implement client-driven case plans with both short and long-term goals to meet client needs to work toward medical rehabilitation and obtaining permanent housing. 
5. Engage clients in a trusting and supportive treatment partnership, providing emotional support while maintaining professional boundaries. 
6. Partner with other program staff and community partners to develop and facilitate educational and life skills groups designed to enhance clients’ housing maintenance, explore and resolve self-care issues, and increase clients’ income and skill levels. 
7. Cultivate a working knowledge of local resources and build relationships with service partners in order to make effective referrals for clients. 
8. Participate in regular staff meetings and work closely with team members to coordinate client case plans. Provide support to each other as needed and implement activities per the case management plan, including Community Supports through CalAim as well as other community resources available to clients. 
9. Work with program participants to enhance and improve their activities of daily living (healthy cooking skills, navigating public transit, relationship building, and good neighbor skills). 

10. Provide clients with connectivity support, including email, phone, and mail services.

11. Coordinate transportation to and from medical and legal appointments and other activities that may enhance or improve daily living. 

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Requirements: 

• Medical Assisting, Certified Nursing Assistant, Social Work, Social Sciences, Public Policy or Administration, Drug and Alcohol counseling, or related fields. Professional experience in the field or a related field and training/education may be considered in lieu of formal education. 
• Ability to work independently with little supervision, using professional judgment to make informed decisions in an often stressful/fast paced environment as well as in emergency or crisis situations. 
•  Excellent interpersonal skills including conflict resolution, listening, and problem-solving skills. 
• Proficiency in basic computer applications, including Microsoft Office and Google Suite, with the ability to quickly learn and navigate specialized database systems. Demonstrated digital literacy, including the ability to manage professional email correspondence, perform accurate data entry, and use web-based tools to document client interactions and generate reports
• Strong oral and written communication skills  
• Maintain professional working relationships with coworkers, clients, families, community stakeholders, and multidisciplinary providers, grantors, funders, and contractors. 
• Effectively interact and provide services to clients, co-workers, and volunteers with diverse ethnic and cultural backgrounds and treat each individual with respect, dignity, and compassion.  
• Have an understanding and support of Housing First principles as well as Harm Reduction Theory and practice. 
• Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties.
• The employee must be comfortable traveling in outdoor environmental conditions such as rain, snow, sleet, and warm temperatures typical of the South Lake Tahoe Basin. 
• Maintain one’s own physical, mental and emotional well-being to maximize the healthy functioning of the program. 
• Must maintain a valid Driver’s License, driving record that meets minimum qualifications, and minimum automobile insurance coverage 
• Satisfactory completion of background and reference checks. 
• Negative TB test

Hours: This position works 4-10hr shifts including one weekend day. Schedule may be subject to change to accommodate programmatic needs. May require some on-call, evening, and weekend hours. 

Rate: The hourly rate range for this position is $29.81/hr. 

Class: The Case Manager position is non-exempt hourly 

Reporting: The Case Manager reports to the Program Manager. 

Mission: We partner with our community to house, shelter and support our neighbors experiencing or at risk of homelessness to foster their independence. 

Vision: Working together to end homelessness in our community. 

Values: We cultivate a culture of shared responsibility that recognizes those experiencing homelessness as members of our community. We lead with integrity, show respect, and uphold fairness. We accept people where they are without judgement and treat one another with dignity and respect. We provide opportunities for growth through education and advocacy with passion and perseverance.