Operations Associate

JOB SUMMARY

The Operations Associate manages the inflow and outflow of goods in a warehouse, focusing on accuracy, inventory tracking, and safety. They will be responsible for working closely with our supply chain team as well as 3rd party logistics sites in the areas of inventory control, supply replenishment, kit assembly, staging of systems for commercial shipments, order entry and release and as well as coordinating shipping logistics directly with our carriers to customer sites. This position is based in the Fremont, CA office. 

DUTIES & RESPONSIBILITIES

• Support the Supply Chain Management Team mission by supporting optimized workflow and process instructions to ensure established and scalable processes to support company growth.
• Unload, inspect incoming shipments for damage/discrepancies, and verify contents against purchase orders or packing slips.
• Prepare, pack, label, and weigh items for shipment, while coordinating with carriers for pickups.
• Update inventory records in databases/software, perform cycle counts, and ensure stock is organized.
• Ensure that all assigned units have been inventoried, and requisitions are keyed and pulled accurately in a timely manner.
• Safely operate equipment (e.g., forklifts, pallet jacks) to move materials.
• Maintain accurate records of all daily shipments and receipts.
• Report all near misses, potential, and actual errors to the team in a timely manner.
• Keep the shipping/receiving dock, workspace, and storage areas clean and organized.
• Coordinate with internal departments (e.g., Field Service, Clinical Support, and Customer Service) and vendors. 
• Maintain a strong working knowledge of departmental standard operating procedures.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• N/A

QUALIFICATIONS

Required:

• High school diploma or GED equivalent.
• Minimum 5+ years of warehouse or logistics experience.
• Ability to communicate effectively in English, utilizing both verbal and writing skills.
• Proficiency in computer systems (Microsoft Office) and RF scanners.
• Must be able to operate machinery, i.e., pallet jacks and forklifts.
• Demonstrated experience working with commercial carriers (i.e. FedEx, UPS, DHL) for domestic and international shipping. 

• Experience with receiving of materials into an ERP database including creating inspection documents.
• Attendance and punctuality are essential function of the position.

• Knowledge of Good Manufacturing Practices (GMP) and applicable Quality System Standards.

Preferred:

• Experience in operations at a medical device company.
• Working knowledge of ERP and related systems.
• Forklift certification.

COMPETENCIES

• Drive results
• Optimize work processes
• Communicate and collaborate effectively
• Attention to detail
• Organization

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Must be able to remain in a stationary position and operate office equipment for a prolonged period of time. 
• Physical activities include, but not limited to constant manual dexterity, moving about the work site, and/or handling objects weighing up to 50 lbs. 
• Other infrequent physical activities include, but not limited to, positioning self to complete assigned tasks, and ascending/descending floors and/or ladders.
• Occasionally work around moving mechanical parts.
• Must be able to work in a schedule that commensurate with business operation, including work during weekends, holidays and/or times outside of normal business hours.
• Must be able to travel as business necessitates (up to 5%).

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.

THINK Surgical, Inc. (“THINK”) is committed to hiring the best qualified candidates for approved positions while engaging in recruitment and selection practices that are in compliance with all applicable employment laws. It is the policy of THINK to provide equal employment opportunity for employment to all applicants and employees, regardless of any protected status. Any qualified applicant or employee with a disability who requires an accommodation in connection with their employment at THINK should contact Human Resources and request an accommodation. THINK also participates in E-Verify, a web-based system that allows THINK to confirm an employee’s eligibility to work in the United States. Actual compensation offered will depend on several factors including but not limited to geographic location, work experience, education, skill level, and/or other business and organizational needs.