About this position
The Clinic Director provides clinical leadership and operational oversight for a behavioral health clinic and its satellite locations. This role ensures the delivery of high-quality, compliant, and sustainable clinical services in alignment with OMH and OPWDD Article 16 and Article 31 regulations and best practices.
The Clinic Director sets and enforces clinical standards of care; supervises, supports, and evaluates clinical staff; and oversees clinic operations, documentation, billing coordination, and EHR integrity. The Director may maintain a limited clinical caseload to support continuity of care, onboarding, coverage gaps, or programmatic needs, with caseload expectations adjusted based on clinic capacity and staffing.
This role serves as a key liaison between clinical staff, administrative operations, and executive leadership and demonstrates strong alignment with the organization’s mission and values.
Key Responsibilities
Clinical Leadership & Supervision
Establish and maintain clinical standards consistent with regulatory requirements and evidence-based practices
Onboard, train, supervise, and evaluate clinicians, interns, consultants, and other clinical staff
Provide and document required clinical and regulatory supervision
Manage clinical coverage, productivity expectations, workloads, and continuity of care
Lead and participate in case conferences, utilization review (UR), and required clinical meetings
Collaborate closely with the Medical Director on clinical oversight and care coordination
Caseload Management
Maintain a limited clinical caseload as needed to:
Support client continuity during staff leave or separation
Assist with onboarding or transitioning new clinicians
Address urgent or programmatic coverage needs
Adjust caseload responsibilities based on staffing, census, and operational needs
EHR, Documentation & Billing Oversight
Serve as a clinical superuser/administrator within the EHR system
Guide clinicians on documentation standards, including:
Timely completion and locking of clinical notes
Accurate CPT code selection
Treatment plan development and signature compliance
Adherence to billing rules and documentation requirements
Monitor documentation compliance and address late or non-compliant records
Oversee clinic-related vouchers, invoices, and reporting in coordination with finance
Support Millin workflows and issue resolution with consultants and administrative staff
Operations & Administrative Oversight
Oversee daily clinic operations to ensure efficiency, compliance, and service quality
Supervise the Clinic Support Specialist, including intake coordination and EHR updates
Ensure accurate collection and maintenance of participant demographic and insurance information
Monitor service delivery, productivity, and outcomes to inform operational decisions
Grants, Programs & Compliance
Provide oversight to Crisis and Resource Programs, as assigned
Collaborate on grant writing, data collection, and reporting
Participate in required DOH, OMH, and OPWDD trainings, audits, and compliance activities
Maintain audit readiness and support quality improvement initiatives
Complete special projects as assigned by the Executive Director
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