IT Specialist – Help Desk SupportLocation: Strawbridge Studios, Inc.
Overview:
Strawbridge Studios is seeking a knowledgeable, approachable, and customer-focused IT Specialist to join our Help Desk Team. If you enjoy solving problems, helping people, and being the “go-to” resource your coworkers rely on, this role is for you.
We’re looking for someone who combines technical skill with patience, professionalism, and great communication — someone who can troubleshoot confidently while treating colleagues with respect and courtesy every step of the way.
What You’ll Do:
Serve as the first line of support for a wide range of IT questions and issues.Diagnose, troubleshoot, repair, and train users on laptops, software, printers, phones, and other IT tools.Maintain and repair computer systems across the organization.Document problems, solutions, and updates in our internal ticketing system.Assist with software and hardware purchasing, setup, maintenance, and audits.Improve organization and efficiency within the IT department.Respond to system alerts and provide first-level resolution and technical support.Configure, install, and deploy new workstations, phones, and various IT equipment.Maintain and support Active Directory and Office 365 environments.Assist with installations and upgrades of server hardware, communication equipment, and other data-center systems.Work on small to medium-sized IT projects as assigned by the IT Supervisor.Prioritize tasks, manage your schedule, and handle multiple support requests at once.Participate in special projects — occasional travel may be required.Perform other duties as needed to support the IT team and company initiatives.
What We’re Looking For:
Solid working knowledge of IT systems, processes, and terminology.Strong understanding of basic computer and networking concepts (especially Microsoft Windows environments).Proficiency with Microsoft Office applications — Word, Excel, PowerPoint, Outlook.Ability to troubleshoot effectively using both technical skill and logical thinking.A customer-friendly attitude, with the patience and communication skills needed to support users of all levels.Ability to work well in a team environment and follow direction for incident resolution.Commitment to fully resolving issues and ensuring users are satisfied with the outcome.
This position aligns with the school calendar, which means you can expect scheduled time off:
1–2 weeks at Christmas1–2 weeks in the summerJune through mid-August typically runs at 32 hours/week, depending on production (subject to change anytime)
How to Apply:
We are currently accepting email resumes only.
No phone calls will be accepted.