Service Operations Supervisor

Job Summary

The Service Operations Supervisor is responsible for overseeing daily service operations and managing the service technician team to ensure high-quality repairs, efficient workflows, and on-time delivery. This role focuses on maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.

Key Responsibilities

· Supervise, schedule, and support service technician staff to ensure optimal productivity and coverage

· Assist the General Manager with aligning shop cost centers with budget

· Ensure all repairs and service work meet company quality standards and customer expectations

· Monitor service timelines and ensure required delivery dates are consistently met

· Review completed repairs for accuracy, completeness, and compliance with procedures

· Provide technical guidance, coaching, and performance feedback to service technicians

· Coordinate with parts, service advisors, and management to resolve workflow or repair issues

· Track service metrics such as turnaround time, rework, and technician efficiency

· Enforce safety policies, procedures, and best practices in the service area

· Assist with hiring, onboarding, and training of new service technicians

· Address customer or internal concerns related to service quality or delays as needed

· Manage shop floor production through the Industrial Valve Intellus Platform

Qualifications

· Previous experience supervising or leading service or technical teams

· Strong understanding of valve repair processes, quality standards, and service operations

· Excellent organizational, leadership, and communication skills

· Ability to prioritize tasks and manage multiple deadlines effectively

· Problem-solving mindset with attention to detail

· Proficiency with service management systems or repair tracking tools (required)

Preferred Experience

· 3+ years of experience in a valve repair service, maintenance, or repair environment

· Prior supervisory or team lead experience

· Experience improving service efficiency, quality, or turnaround time