Director, Customer Deployment & Sustainment

About Mytra:

We're creating an entirely new way to solve the most ubiquitous problem in industry - moving and storing material. We're applying robotics and distributed software to create a new class of product for this $1T market. We're focused on the supply chain industry first. The industry is in a massive bind with the continued growth of e-commerce, sharp rise in costs, and supply chain disruptions. What has been a “sleepy” industry for decades is now at the epicenter of sustaining the global economy.

About the Role

Mytra is seeking a Director of Customer Deployment & Sustainment to lead end-to-end execution and lifecycle ownership of our customer deployments. This leader will own the strategy, execution framework, external partnerships, and operational excellence of bringing Mytra systems from pre-deployment readiness through commissioning, go-live, and long-term sustainment.

This role operates at the intersection of Operations, Hardware, Supply Chain, Customer Experience, and Field Services. You will serve as the executive point of accountability for deployment success, cross-functional readiness, and sustained system performance at customer sites. You will build scalable processes, develop playbooks, and lead a high-performing team responsible for construction coordination, system commissioning, and post-launch service excellence.

Responsibilities

• Own the end-to-end Customer Deployment & Sustainment strategy across all customer sites
• Lead quarterly, monthly, and weekly planning across deployment and sustainment teams to ensure predictable execution
• Serve as the executive POC (or assign POC leadership) for all construction, commissioning, and sustainment-related cross-functional initiatives
• Partner closely with Internal Operations (VP of Scaling & team), Supply Chain, Hardware, and CX to coordinate:
• • Material readiness (kits, landed materials, trucking to site)
  • Site prep, layout and building readiness
  • Hardware installation and system bring-up
  • Commissioning and ramp to full operational capacity
• Establish and scale standardized deployment and sustainment playbooks
• Ensure systems are commissioned, operational, and meeting ISA and customer performance requirements
• Own team OKRs and continuously evaluate business impact against company-level goals
• Build and develop a high-performing team of deployment managers, field leaders, and sustainment personnel
• Drive prioritization and resource allocation across all internal deployment programs
• Support other CX teams to ensure seamless customer experience across lifecycle phases
• Escalate and resolve customer scope changes, performance gaps, and execution risks
• Define long-term sustainment strategy including:
• • Service technician programs
  • Partner enablement and training
  • Ongoing maintenance frameworks
• Contribute to company-level operational strategy as a senior leader
  
  

Qualifications

• 10+ years of experience in deployment, operations, hardware implementation, construction coordination, or field execution leadership
• 5+ years leading managers and cross-functional teams
• Proven experience bringing complex hardware/software systems from install through commissioning and full production ramp
• Deep understanding of:
• • Material flow systems
  • Hardware installation and site build readiness
  • Operational scaling and sustainment models
• Strong cross-functional leadership experience across Operations, Product, Supply Chain, and Customer teams
• Experience managing executive-level stakeholders internally and externally
• Ability to operate strategically while diving deep into technical and operational details
• Experience building scalable playbooks and standardized processes across multiple customer deployments

Preferred Qualifications

• Experience in robotics, automation, warehouse systems, or supply chain technologies
• PMP or similar program management certification
  Experience supporting enterprise-level customers
• Background in construction management, industrial systems, or large-scale hardware commissioning
• Experience building partner-based service models

Benefits Include

• Competitive compensation and equity grants at a high-growth company backed by top-tier VCs
• Fully subsidized health coverage, including medical (baseline plans), dental, and vision for employees and dependents
• 401(k) plans and employer-subsidized life insurance
• Fully subsidized lunch and snacks at HQ—we eat and share stories together at the “long” table
• Generous PTO and company-paid holidays, including one week over the winter break so everyone can recharge together
• Voluntary pet insurance, Voluntary Life Insurance, Accident, Critical Illness, and Hospital Indemnity
• Fully subsidized tax advisory services and education to help you understand your equity
• Commuter benefits, including a up to $150 monthly commuter benefit
• Lively, modern combined office and lab space where we rapidly iterate through design, build, and test phases
• Fully equipped onsite gym and showers at headquarters

Pay Notice

Compensation for this position will be negotiated based on the candidate's experience level and location. The posted salary band is applicable only to the San Francisco Bay Area and is subject to change for other locations.

The pay range for this role is: $220,000 – $240,000 USD per year

A Final Note:

If this role excites you, we encourage you to apply — even if you don't check every box. At Mytra, we build bots, but we hire humans. We value thoughtful challengers who communicate with clarity and respect, and we're lifelong learners committed to getting better every day. We move fast, learn faster, and show up for each other under pressure. The best outcomes come from diverse perspectives working together to build something meaningful and built to last