About this position
Title: Desk Staff
Reports to: General Manager
Type: Part Time
Pay Range: $16 - $21/hr
Location: Syracuse, NY
About Central Rock Gym
Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.
Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.
Summary
As a Desk Staff, you will be the first point of contact and will manage front desk operations including check ins, orientations, facility explanations, memberships/day passes, cleaning, etc.; will foster a fun and welcoming environment by providing the utmost customer service to our members and guests while ensuring a smooth flow of daily operations for an outstanding CRG community experience.
Responsibilities
- Greet members and guests and answer questions.
- Operate the RGP system for membership and sales.
- Provide engaging tours of the facility and maintain knowledge and understanding of memberships, programs, products, and services.
- Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, clean bathrooms, tidy and clean communal areas, etc.
- Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.
- Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.
- Answers phone calls and emails.
- Facilitate instruction and orientation.
- Process registrations, review all proper forms and waivers, and issue climbing gear.
- Other duties as required.
Requirements
- Flexible schedule – ability to work nights, weekends, early mornings, and some Holidays.
- Friendly, approachable, and energetic personality.
- Strong communication, customer service and sales skills.
- Experience working with children and comfortable working around large groups of people.
- Climbing specific knowledge is extremely helpful but not required.
- Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
- Ability to multi-task and prioritize a variety of tasks.
- Self-motivated to work, self-directed and independent as well as a Team Player.