AVP of Member Business Services

The incumbent works under the direct supervision of the VP of Training and Support Services and will provide for oversight of the credit union's member business services. Manages the day-to-day operations for the member business deposit services of the credit union. Works with all areas of the credit union to integrate business services into the credit union’s training, technology, operations and service. 

The incumbent must have excellent leadership and organization skills, be detail oriented, and possess an ability to coordinate business services efforts across credit union departments. 

Duties & Responsibilities

• Maintains systems and services that enables the creation and retention of successful member business relationships.
• Establishes the day-to-day practices, processes and procedures to build a central resource for business deposit services within the credit union, including account opening, account servicing and ancillary products such as merchant services and business ACH.
• Works with the Compliance Officer to assure compliance of all business deposit functions with credit union policies and regulations. Recommends policy and process changes as needed. 
• Ensure timely completion of daily and periodic processing and project-related tasks.
• Assures the highest standards for business member satisfaction through the timely resolution of member service issues and complaints.
• Oversees the implementation and application of technology in building and managing business deposit services by working closely with IT, Marketing, Lending and Member Services Departments to ensure the integration of business deposits.
• Conducts educational training sessions on business deposits and operations to ensure Branch, Contact Center and Lending Department proficiency and superior member service.
• Identifies and manages requirements related to any system implementations, projects, system changes, upgrades and conversions related to business deposit services.
• Monitors standards established by the credit union and Federal Credit Union Laws and Regulations of the National Credit Union Administration.
• Ensures regulatory compliance and provide for audit requirements as necessary.
• Responsibility for maintaining clear and open communication with all 3rd party service providers related to the timely and accurate processing of financial transactions. 

• 2-5 years of applicable experience in a financial institution or credit union.
• BS degree is required and/or equivalent financial operations experience.
• A desire to mentor team members for future career growth.
• Must have supervisory experience and the ability to maintain an effective and efficient schedule of workflow within the department.
• Must demonstrate strong analytical, communication and interpersonal skills.
• Must be able to manage multiple projects simultaneously. Attention to detail is required.
• Experience with strategic planning and the ability to communicate future vision of financial transactions for the betterment of the FNY membership is desired.

Work Schedule 

Monday - Friday: 8:15AM - 5:00PM

Work Location 

Fully On-Site