Front Office Supervisor

Purpose for the Position:

To coordinate front office activities of hotel. Resolve problems arising from guests’ complaints, reservation, room assignment activities, and unusual requests and inquiries.

Essential Responsibilities:

1. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
2. Confers and cooperates with other department heads to ensure coordination of hotel activities.
3. Answers inquiries pertaining to hotel policies and services.
4. Ensure smooth check-in/check-out experiences, guest interactions, and guests’ satisfaction.
5. Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
6. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
7. Arranges for private telephone line and other special services.
8. May patrol public rooms, investigate disturbances, and warn troublemakers.
9. May interview and hire applicants.
10. May receive and process advance registration payments.
11. May send out letters of confirmation or return checks when registration cannot be accepted.
12. Required to be always in uniform when working on the property, including wearing a name identification badge.
13. All other duties as assigned by a manager or supervisor.

Skills and Abilities:

•  Read and interpret business records and statistical reports.
•  Use mathematical skills to interpret financial information and prepare budgets.
•  Analyze and interpret policies established by administrators.
•  Understand the government regulations covering business operations.
•  Make business decisions based on production reports and similar facts.
•  Make business decisions based on your own experience and opinion. See differences in widths and lengths of lines such as those on graphs.
•  Deal with the public, customers, employees, union and government officials with tact and courtesy.
•  Plan and organize the work of others.
•  Change activity frequently and cope with interruptions.
•  Speak and write clearly.
•  Accept the full responsibility for managing an activity.

Physical Demands: Light work. Exerting up to 20 pounds of force occasionally. Requires walking or standing to a significant degree.

Requirements

•  High School completion or an equivalent level of education and experiences.
•  1 years of previous experience in the hospitality industry, preferrable in the Front Office Department.