Housing Specialist

HOUSING SPECIALIST

Department:                Operations

Reports To:                 Housing Manager

FLSA:                         Exempt

Union Affiliation:       Bargaining

Employment Status: Full-time (35 hours, 4 days/week)

Schedule:               7:45 a.m. to 5:30 p.m., Monday - Thursday

Last Updated: 10/28/2025      

POSITION SUMMARY

The Housing Specialist is responsible for overseeing the residents and the day-to-day activities of their designated property. They must have the ability to work independently, provide excellent resident support and adhere to all program requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with the position.)

• Maintain resident files in an orderly manner in accordance with program requirements as well as established Agency policies and procedures. Files must remain “audit” ready.
• Enforce lease requirements as necessary.
• Monitor and manage vacant units by coordinating with Admissions and Maintenance.
• Provide Recertification Specialist will all required documentation to ensure timely processing and assist with processing as needed.
• Responsible for the execution of move in/move out procedures.
• Address reasonable accommodation requests in a timely manner.
• Enter maintenance work order requests as identified.
• Work with the Public Safety Officer to identify safety concerns.
• Participate in the procurement process when necessary.
• Contribute to the budget proces
• Participate in identifying and addressing the physical needs of the property. 
• Maintain and complete reports as required.
• Perform frequent property inspections to ensure site compliance.
• Execute annual unit inspections in accordance with program requirements.
• Collect and post rents in a timely manner.
• Post any additional charges/credits to resident accounts in accordance with established procedures.
• Manage delinquent accounts and follow through to eviction if necessary, including court appearances requiring testimony.
• Support residents needs through regularly scheduled site meetings along with individual appointments.
• Create and distribute informative notices to residents as needed.
• Provide conflict resolution and support for residents as needed.
• Perform wellness checks as needed.
• Address reasonable accommodation requests in a timely manner.

KNOWLEDGE, SKILLS, AND ABILITIES

• Affordable property management experience.
• Mathematic skills sufficient to perform required calculations. 
• Excellent customer service through professional written and verbal communication skills.
• Ability to handle high volume of phone calls and emails in a timely manner.
• Must be able to multi-task and stay organized in a fast-paced environment.
• Sophisticated knowledge of and proficiency in basic office software including internet systems, VoIP phones, Microsoft 365 platform and security cameras.
• Ability to use discretion and make independent decisions based on knowledge of the applicable program requirements of HUD, CHFA and Agency policies and procedures.
• Remains current on Agency policies and procedures, and federal, state, and local codes, rules, and regulations as they pertain to job responsibilities.
• Must be able to use personal vehicle to travel between properties as needed. 

EDUCATION AND EXPERIENCE
 

1. High School Diploma or GED required, College-level accreditation in Public/Business Administration preferred.
2. Minimum 3 years’ experience in customer service and property management required.
3. Valid driver’s license and reliable transportation required throughout employment. 
4. Will require certification in Public Housing Programs within six months of employment.
5. Bilingual ability in Spanish preferred.
    
    

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

While performing the duties of this position, the employee is regularly required to talk and hear at normal volumes. The employee is frequently required to use hands or fingers to handle, feel or operate objects or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms. The employee may be required to climb, or balance; and stoop, kneel or crouch. The employee may be required to lift up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

Equal Opportunity Employer including disability/veterans

The Housing Authority of the City of Danbury is also a drug-free workplace.