At CTMS, we understand that it's not just about the technology; it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued.

The IT Field Technician II is responsible for onsite support for our clients including servers, desktops, laptops, network components and software. If you don't want to be stuck behind a desk this is the position for you.

The salary range for this position is $60,000-$70,000; commensurate with experience.

IT Field Technician II Required Duties and Responsibilities Include But Are Not Limited To:

• Maintain and manage Windows Servers
• Support for Microsoft Server products, including Windows Server, Exchange, SQL, RDS
• VMWare and VCenter experience and/or certifications is a plus
• Configuration and support of server functions including Active Directory, DNS, DHCP, Group Policy and more
• Service and support of network components: Internet connectivity, routers, switches, firewalls, and security
• Strong working knowledge of configuration and troubleshooting for Unifi, Sonicwall, Meraki, Sophos Devices
• Configuration and support of Veeam backup services and devices
• Experience using Remote Monitoring tools
• Support for desktop operating systems, including Windows 7, 8, 10, 11
• Hardware installation and troubleshooting
• Ability to communicate effectively

 

IT Field Technician II Additional Duties and Responsibilities:

• Positive attitude
• Team player
• Ability to manage time efficiently and maintain current and accurate records in ConnectWise ticketing system.
• Communicate to clients: Provide detailed ticket notes, ability to explain issues in a way a client can understand
• Remain current on IT trends and new technologies

$$60,000 - $$70,000 Annual Salary

IT Field Technician II Experience and Skills:

• Minimum of 2 years’ experience in a sysadmin/Helpdesk role
• Strong customer service and communicating effectively
• Able to manage incidents involving different technologies and vendors from inception to resolution
• Valid Driver's License and reliable vehicle required

 

IT Field Technician II Salary is commensurate with certifications, skills and experience.

 

Other Requirements:

Must be a U.S. Citizen, Permanent Resident, or and have a valid permit to work in the United States.'