About this position
BELL Ambulance is a progressive, client-oriented company devoted to providing high quality emergency and non-emergency medical services. BELL Ambulance has been in operation since 1977 and has grown to be the largest provider of ambulance service in the State of Wisconsin, responding to more than 100,000 ambulance calls annually.
In this role you will perform duties associated with providing top tier customer service while being an integral member of the dispatch team. You will provide assistance by monitoring several systems while taking calls and dispatching ambulances as needed.
Reports To: Deputy Communications Center Director
Basic Job Requirements:
Education/Training/Experience
- Minimum of either a high school diploma or GED
- Basic computer knowledge
- Must attend EMD training course (if applicant does not have certification)
- Must attend CPR certification course (if applicant does not have certification)
Additional Requirements
- Excellent verbal and written communication is essential
- Ability to work in a fast paced environment
- Must be able to multi-task
- Must possess a positive, professional attitude
Essential Job Duties:
- Work and communicate with all co-workers
- Dispatch ambulance crews as appropriate
- Ensure that EMS calls are dispatched in a timely manner
- Answer incoming calls from clients
- Work with billing office staff and ambulance crews to ensure proper trip completion
Maintain compliance with HIPAA privacy laws, Bell Ambulance policies, and exercise discretion with sensitive information