About this position
Position Overview:
We are currently seeking a friendly and customer-focused Front Desk Clerk to join our team at Hampton Inn in Milwaukee WI. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests. The ideal candidate will have strong communication skills, attention to detail, and a passion for hospitality.
Key Responsibilities:
- Guest Check-In and Check-Out:
- Greet guests upon arrival and ensure a smooth check-in process.
- Verify guest information, process payments, and issue room keys.
- Provide information about hotel services, facilities, and local attractions.
- Handle check-outs efficiently, processing payments and issuing receipts.
- Customer Service:
- Respond to guest inquiries and requests promptly and courteously.
- Resolve guest complaints and issues in a timely and professional manner.
- Anticipate guest needs and provide personalized service to enhance their experience.
- Maintain a positive and welcoming atmosphere at the front desk.
- Reservation Management:
- Assist guests with making reservations, modifications, and cancellations.
- Update reservation system with accurate guest information and special requests.
- Ensure room availability and assign rooms based on guest preferences and hotel policies.
- Administrative Tasks:
- Maintain accurate records of guest accounts, including charges and payments.
- Prepare daily reports and balance cash drawers at the end of each shift.
- Assist with administrative duties, including answering phones and responding to emails.
- Safety and Security:
- Monitor the lobby and front desk area to ensure the safety and security of guests and staff.
- Follow emergency procedures and protocols in case of incidents or emergencies.
- Report any safety hazards or security concerns to management immediately.
Requirements:Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in computer software, including MS Office and hotel management systems.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Benefits:
- Competitive hourly wage.
- Comprehensive training program.
- Opportunities for advancement within the company.
- Employee discounts on hotel stays and other amenities.
- Flexible scheduling options.