About this position
Position Summary
This is a pivotal role in the efficient and accurate functioning of the administrative processes related to billing and customer account collections and review within the dynamic environment of the trucking industry. This position requires a detail oriented and organized professional who can navigate onboarding new customers.
Roles & Responsibilities
Maintain process documentation and customer billing requirements
Receive, scan and index driver paperwork.
Contact drivers and driver managers regarding missing or incomplete paperwork.
Process and generate accurate invoices for customer shipments and services.
Process customer invoices in a timely manner (within 24 hours):
Upload invoices and required backup to customer web portals where applicable.
Send by email to applicable customer contact.
Or direct mail to customers.
Issue and record adjustments to billing related to error corrections and adjustments.
Communicate with drivers and internal departments to resolve billing inquiries.
Communicate with customers regarding past dues of anything past payment terms and anything past 30 days of payment terms understanding invoice is correct and escalate to applicable sales
team.
Reviewing customer portals where applicable to ensure receipt of invoice and notifications of
payments.
Prepare weekly correspondence on the status of applicable customer accounts.
Ensure SOP’s are adhered to and updated when necessary.
Contribute to continual process improvement identification and procedures.
Ad hoc projects, analyses, reports, external audits, and oversee future projects.
Education & Experience
High School Diploma or equivalent
Two (2) years of experience in accounts receivable working with customer accounts.
Fraley and Schilling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.